ALPHARETTA, Ga., July 18,
2024 /PRNewswire/ -- GOCare, a leading provider of
digital experience software, is excited to announce a strategic
partnership with Union Wireless. This collaboration will advance
digital customer engagement for Union Telephone Company/ Union
Wireless subscribers through a robust strategy adding in
Omni-channel flexibility for customer communications, advanced,
integrated NPS and CSAT tools to accurately reflect voice of the
customer initiatives all the while adding real-time alerts,
enhancing interactions for both current and potential
customers.
Union Wireless' deployment the GOCare Digital Experience Suite
is a commitment to both continual evolution of their customer
experience and a desire to invest in tools that allow their
customers more touch points with them as they continue to grow.
GOCare will be integrated into Union's respective back office
systems including their billing system, IDI Billing Solutions,
Calix cloud tools, and Microsoft Dynamics 365 Field Services, to
ensure customers have full access to the most accurate data over
any channel, including a series of automated notifications as well
as self-help solutions powered by GOCare.
"Like many rural providers today, Union faces many challenges
ensuring advanced services, affordability, and delivering those
services in a way that makes us easy to do business with," said
Brian Woody, Chief Customer
Relations Officer at Union Wireless. "Union was founded over a
century ago with an entrepreneurial spirit and commitment to
delivering a quality product at a fair price. Today, it is not
enough to deploy a technologically advanced network. It is
imperative that Union make an investment in customer care
represented by GOCare to ensure we can deliver those advanced
services in a manner customers consider to be friendly and
convenient," Mr. Woody concluded.
"At GOCare, we echo the sentiments and concerns of Brian Woody and the team at Union," stated
Mike Roddy, CEO of GOCare. "GOCare
focuses on delivering tier one customer experience technology to
the telecom and broadband industries. Too often, operators
emphasize speed, price, or technology using language customers
don't understand or embrace. GOCare clients engage their
subscribers how and when they wish, improve first contact
resolution, and therefor significantly reduce the need for those
subscribers to contact our clients," Roddy concluded.
About GOCare:
GOCare provides software solutions
to the broadband and utility industries. Our SaaS portfolio
includes a complete digital experience platform, proprietary SMS
Chat functionality, Secure Payments, multi-platform NPS scoring,
and a sophisticated analytics engine. GOCare was founded by
industry veterans and incorporates its mission of "For Operators,
By Operators" into how they partner with broadband industry leaders
such as Vexus Fiber, Point Broadband, Bluepeak, Service Electric
Cablevision, Fastwyre Broadband, and many others.
www.gocarecx.com
About Union Telephone Company / Union Wireless:
Union
Telephone Company d.b.a. Union Wireless's priority is, and always
has been, our customers; they are the reason we exist. Union
Wireless strives to be the provider of choice for telecommunication
services to all people in our service area. This family owned
and operated telecommunications provider, founded by John D. Woody in 1914, today serves Wyoming, Northwestern Colorado, and parts of
Utah and Montana with a vast regional wireless voice
and high-speed data network connected to a national network of
roaming partners. Unlike national wireless companies, Union
provides mobile service in both cities and rural areas, the places
that other wireless carriers typically don't cover. True to the
company's roots, the focus is still to serve the people and
communities that have supported them through the years. For more
information, please visit www.unionwireless.com.
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SOURCE GOCare