Bedford-Stuyvesant Family Health Center and
Moses Lake Community Health Center Among 12+ New FQHC Partners That
Deployed Artera's Leading Patient Communications Platform
Artera Now Supports More Than 800 Providers
Nationwide, Including More Than 250 FQHCs
SANTA
BARBARA, Calif., July 25,
2024 /PRNewswire/ -- Artera, the SaaS digital
health leader in patient communications, announced today a major
expansion in the federally qualified health center (FQHC) market
with 12+ new partners, two of which include Bedford-Stuyvesant
Family Health Center and Mose Lake Community Health Center.
The FQHCs add to Artera's rapidly growing footprint in the FQHC
landscape that now encompasses more than 250 community-based
providers, all of whom are committed to bringing modern patient
communications to underserved populations. By partnering with
Artera, FQHCs leverage a suite of innovative solutions designed to
streamline operations, improve care coordination and make a
positive impact on the health and well-being of their
communities.
Artera now supports more than 800 providers
nationwide, including more than 250 FQHCs
Each FQHC serves a diverse patient population with a variety of
unique needs, making flexibility, personalization and scalability
important features when choosing a patient communication technology
partner. To meet these demands, the Artera platform includes
message personalization with support for more than 109 languages
and comes with an easy-to-learn staff console, award-winning
customer service and other features that improve patient engagement
while reducing staff burnout.
"Artera has become a natural extension of our team and work.
Artera's reliable patient communications platform and its ability
to quickly tailor messaging to our patient population has not only
elevated our patient experience with seamless, digital patient
communications but it's also helped our team to deliver the
personalized care our patients deserve," said Vanessa Huerta, Associate Director of
Operations, Livingston Community Health.
"Artera's ability to scale with our network of FQHCs across
Massachusetts has provided a
safety net for our communities and has propelled us forward in our
mission of improving health and equity for under-resourced
communities through technology," says Mark Wasielewski,
Director of Patient Access and Patient Experience, Community
Technology Cooperative. "Since day one we've received superb
customer support and found natural synergies between Artera's
platform and robust tools, and our goal of delivering the
underserved high-quality services."
The Artera Platform is uniquely designed to meet FQHC
needs.
Since 2015, Artera has partnered with the FQHCs to
develop capabilities that enhance access to quality healthcare
services for underserved communities. Artera's ongoing dialogue
with the FQHC community has ensured its platform continues to
evolve so it can meet the needs of constantly changing, diverse
patient populations. Some capabilities tailored to FQHCs
include:
- Extended Language Support (109+ Languages):
Communication capabilities in more than 109 languages enables
providers to engage diverse patient populations in their preferred
language, overcoming potential communication barriers that can
impede care access.
- Call-to-Text and Abandoned Calls: Seamlessly switches
callers to text messaging, more efficiently managing inbound call
volume and minimizing abandoned calls. It also improves patient
satisfaction with more flexible SMS communication for patients -
many of whom are busy with full-time jobs and can't wait on hold
for long.
- Conversation templates uniquely designed for the FQHC
community: Fully customizable, off-the shelf conversation
templates allow FQHCs to quickly automate common, multi-step
patient communication workflows into natural conversations with
patients. Patient satisfaction surveys, automated no-show follow
up, and two-step verification for cancellations are among the most
popular templates with FQHC customers.
- Community outreach: Empowers organizations to reach out
to assigned patients (that do not yet exist in the EHR) to quickly
schedule them for care, requiring minimal staff resources. One
organization secured 20k+ appointments from newly recruited
patients in one year.
- Accessible digital patient engagement: Delivers a simple
SMS/texting solution that does not require an app download,
internet access or a password. It's easily accessible to diverse
populations and can help ensure patients attend appointments,
understand and adhere to care plans, and become more engaged in
their care.
"Our work with the FQHC community is a two-way street. We hear
directly from them on what features would make a meaningful impact
on the health and well-being of those they serve, and then we
deliver new solutions to help them achieve those goals," said
Guillaume de Zwirek, CEO and
Founder, Artera. "We're grateful for our new partners and look
forward to expanding the ways in which we support their important
populations."
The addition of new FQHC partners follows a recently announced
partnership with Azara, the Best in KLAS provider of
population health management and value-based care solutions, which
further enhances Artera's support for FQHCs.
For more information about Artera and its healthcare solutions,
visit artera.io.
About Artera
Artera is a SaaS digital health
leader redefining patient communications. Artera is trusted by 800+
healthcare systems and federal agencies to facilitate approximately
2.2 billion messages annually, reaching 100+ million patients. The
Artera platform integrates across a healthcare organization's tech
stack, EHRs and third-party vendors to unify, simplify and
orchestrate digital communications into the patient's preferred
channel (texting, email, IVR, and webchat), in 109+ languages. The
Artera impact: more efficient staff, more profitable organizations
and a more harmonious patient experience.
Founded in 2015, Artera is based in Santa Barbara, California and has been named a
Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked
on the Inc. 5000 list of fastest-growing private companies for four
consecutive years. Artera is a two-time Best in KLAS winner in
Patient Outreach.
For more information, visit www.artera.io.
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SOURCE Artera