Orange Business Services reinforces its commitment to the end-user experience with Visibility-as-a Service
June 05 2019 - 8:00AM
Business Wire
- First global service provider to offer
managed Riverbed SteelCentral Aternity solution
- Support for major transformation
projects like Simmons & Simmons
Orange Business Service is enhancing its Visibility-as-a-Service
offer to help businesses take the guesswork out of their end-to-end
application performance measurement. The solution provides a solid
foundation for business transformation by ensuring that the
end-user experience is optimized with the rollout of new solutions,
such as SD-WAN or full-scale cloud migration.
The solution is based on Riverbed’s SteelCentral Aternity
technology, which allows true end-to-end performance monitoring of
the digital experience right down to the end-user’s device in any
complex global IT infrastructure. This is the first time the
technology is available as a managed service offering from any
global service provider worldwide.
By including the end-user device in the application performance
monitoring solution, IT departments can accurately pinpoint and
solve issues, reducing finger pointing between different
departments. It even allows them to identify potential performance
issues before the user notices them. They can then take proactive
steps to fix issues in the device, application or infrastructure,
which reduces calls to the support desk and improves the overall
digital and end-user experience.
One of the customers of the service is international law firm
Simmons & Simmons, which used it to support a major IT software
upgrade. “Visibility-as-a-Service from Orange Business Services
played an instrumental role in the migration of all our lawyers’
computers to Windows 10. It gave us insight into the PC performance
at the user level to identify if there was any problem that could
inhibit the migration. By taking the necessary proactive steps we
were able to roll out the Windows 10 platform companywide without
any interruption or downtime. As a major global law firm, this is a
crucial requirement as our lawyers need to be able to operate at
all times,” said Ross Jeremy, Modern Workplace Team Lead, Simmons
& Simmons.
Major rollout and continual improvement
Visibility-as-a-Service supports major rollouts such as SD-WAN,
Microsoft and cloud migrations, as it can measure the impact to the
end-user before and after the change. It also plays a key role in
continually optimizing the infrastructure by being able to detect
the impact of any minor changes on users, such as a new software
patch.
“As a carrier-grade integrator, Orange Business Services is well
positioned to roll-out major transformation projects for our
customers and integrate managed solutions, such as the Riverbed
SteelCentral Aternity service. This solution adds one more piece to
our connectivity portfolio to deliver the best user experience for
our customers. The holistic view of application performance plays
an invaluable part not only for change management in projects, but
also throughout the entire service lifecycle,” said Pierre-Louis
Biaggi, vice president, Connectivity Business Unit, Orange Business
Services.
“Companies today are in varying stages of digital transformation
as they are under increased pressure to provide customers with
compelling and faster digital services,” said Andy Elder, chief
sales officer at Riverbed. “With the integration of Riverbed
technology into the Orange managed solutions portfolio, Orange
Business Service and Riverbed can rapidly introduce new services
into the market to respond to changing application and networking
needs. Riverbed’s ability to measure and monitor app
performance and the digital and user experience,
and proactively accelerate SaaS and cloud-based
applications to anyone, anywhere, regardless of
location, is truly unique in the industry.”
About Orange Business Services
As the B-to-B division of the Orange Group, Orange Business
Services focuses exclusively on serving enterprises around the
world. Both a network operator and a digital services integrator,
Orange Business Services leverages expertise in the areas of IoT,
Cloud, Data and AI, application development and cybersecurity. It
supports and protects companies at every stage of their data
lifecycle, from collection, transport, storage and processing to
analysis and sharing.
With companies thriving on innovation, Orange Business Services
places its customers at the heart of an open collaborative
ecosystem. This includes its 25,000 employees, the assets and
expertise of the Orange Group, its technology and business partners
and a pool of finely selected start-ups. More than 3,000
multinational enterprises, as well as two million professionals,
companies and local communities in France, rely on Orange Business
Services.
For more information, visit www.orange-business.com or
follow us on LinkedIn, Twitter and
our blogs.
Orange is one of the world's leading telecommunications
operators with revenues of 41 billion euros in 2018 and 264 million
customers worldwide at 31 March 2019. Orange is listed on the
Euronext Paris (ORA) and on the New York Stock Exchange (ORAN).
Orange and any other Orange product or service names included in
this material are trademarks of Orange or Orange Brand Services
Limited.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190605005535/en/
Press:Elizabeth Mayeri+1 212 251 2086Orange Business
Serviceselizabeth.mayeri@orange.com
Orange (EU:ORA)
Historical Stock Chart
From Apr 2024 to May 2024
Orange (EU:ORA)
Historical Stock Chart
From May 2023 to May 2024