CAPSA Automates the Exchange of Strategic Information with Customers and Suppliers Thanks to Esker On-Demand Solutions
January 17 2012 - 7:00AM
Business Wire
Esker, the leader in document process automation solutions,
announced today that it has been selected by Corporacion
Alimentaria Penasanta, S.A. (CAPSA), a leading Spanish milk and
dairy company, for its on-demand Fax Services for SAP® applications
solution. In addition to managing the delivery and receipt of faxes
in SAP applications, Esker technology also enables CAPSA to send
Short Message Services (SMSes) containing critical milk analysis
reports to over 1,500 dairy farmers directly from SAP
applications.
Fax Services for SAP provides CAPSA with the ability to fax as a
service — fully integrated with SAP applications — without having
to add hardware or software. In one day, the Esker solution was
quickly and easily integrated into CAPSA’s Lotus Notes email server
in a pay-per-use mode, all while avoiding disruption of CAPSA’s
day-to-day administrative work. CAPSA now automates the delivery
and receipt of up to 1,000 monthly faxes containing strategic
information like purchase and customer orders, directly from SAP
applications or Lotus Notes.
CAPSA has gained the following benefits and advantages with
Esker cloud-based fax services:
- Up to 70 percent cost savings on fax
lines, hardware and consumables thanks to the on-demand
service
- Substantial time saved in managing
inbound and outbound faxes (faxes are sent three times faster and
received 10 times faster over previous paper faxes)
- Elimination of lost faxes
- 100 percent increase in data security
(checked and archived in electronic format)
CAPSA sends over 60 daily SMSes to farmers directly from SAP
applications — an efficient and fast method of communicating with
their supplying milk farmers. Real-time milk analysis results and
sanitary control information are fundamental to their job and must
be received in a timely manner. Until now, results were
communicated by voice over the telephone, amounting to over 4,000
monthly calls made by CAPSA staff. The SMS service not only
delivers improved service to farmers, but also saves CAPSA phone
costs and frees up its employees’ time.
SMS automation benefits gained by CAPSA include:
- Results are sent 20 times faster than
with telephone calls — saving both time and money
- Information sent to farmers is more
accurate and is sent directly to the right person in a concise
format
- The farmer’s phone will show if
problems in message transmission occur
- Product quality is maintained and
relationships with farmers are improved
- Operations are streamlined — farmers no
longer have to call CAPSA to get results as data is sent rapidly
and automatically to their mobile phones
CAPSA is strongly committed to the environment and reducing its
carbon footprint through more responsible paper consumption in its
business processes and product packaging. Both Esker Fax Services
for SAP and SMS solutions fall under the “Electronic Office”
corporate project implemented by the CAPSA Board of Directors in
support of its environmental and sustainable development
directives. The “Electronic Office’s” principle goal is to reduce
the use of paper in the office generated from printing,
photocopying, faxing and cardboard packaging. Initiated in 2007,
this project has already achieved a 50 percent reduction in paper
use — equivalent to 39,000 trees per year — and CO2 emissions
reduction by approximately 10,500 tons (the amount produced by
3,889 gas-drive cars each year).
“The automation of document flow by different channels — fax,
SMS, email, letter — contributed to the acceleration of our
company’s internal procedures, enabling us to speed up our
production and sales cycles,” says Pedro Rodriguez, IT Director,
CAPSA. “Esker has helped us achieve our goal of having an
‘Electronic Office’, saving not only time and money but also
reducing the size of our carbon footprint.”
About Corporacion Alimentaria Penasanta, S.A. (CAPSA)
Corporación Alimentaria Peñasanta, S.A. (CAPSA) collects,
treats, manufactures and commercializes dairy products. Its
strategic business lines include milk, cream, butter and cheese.
With seven production centers across Spain, CAPSA is the largest
Spanish dairy company. CAPSA shows great respect for the
environment through the careful management of resources such as
water, electricity, fuel, cardboard and plastic. Additionally, the
company works tirelessly to reduce CO2 emissions through the use of
alternative energies, opting for cleaner fuels and generating less
residual waste by recycling over 70 percent of what it
produces.
About Esker
Esker is the worldwide leader in document process automation
solutions. Addressing all types of business processes, from
accounts payable and accounts receivable to sales order processing
and procurement, Esker cloud computing solutions enable companies
to automate the reception, processing and sending of any business
document with one platform. Esker helps over 80,000 companies
across the world to reduce the use of paper and eliminate manual
processes while improving their productivity, efficiency and
environmental impact.
With 33 million euros in sales revenue in 2010, Esker operates
in North America, Europe and Asia Pacific with global headquarters
in Lyon, France and U.S. headquarters in Madison, Wisconsin. Esker
is listed on the NYSE Alternext in Paris (Code ISIN FR0000035818).
For more information, visit www.esker.com. Follow Esker on Twitter
at twitter.com/eskerinc and join the conversation on the Esker blog
at www.quitpaper.com.
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