The new integration between the restaurant
platform and Cendyn's eInsight CRM allows hotel restaurants to
recognize, reward, and incentivize their most loyal guests through
their dining experiences
BOCA
RATON, Fla. , June 28,
2022 /PRNewswire/ -- Cendyn, a catalyst for digital
transformation in the hospitality industry, is excited to announce
its partnership with OpenTable, a leading restaurant platform, to
allow hotel and resort restaurants the ability to link key guest,
dining and loyalty CRM data across both restaurant and hotel guest
profiles.
The new integration between Cendyn's eInsight CRM and OpenTable
provides hotel-based restaurants visibility into holistic guest
insights, bringing a unified view of profiles onto the OpenTable
restaurant platform. This allows for personalized dining
experiences and enables loyalty recognition across the entire guest
journey at the restaurant and across the hotel property.
Hotel guests can now be welcomed at a property's restaurant with
personalized insights, including dietary and dining preferences,
loyalty status, and other details related to their current or
previous stays. This eliminates the complexity of managing two
separate guest profiles and makes delivering incredible hospitality
seamless and effortless for the hotel and dining teams.
"This new partnership offers exciting personalization and guest
engagement capabilities for any hotel with dining facilities. By
combining the power and reach of OpenTable's restaurant platform
and dining network with Cendyn's eInsight CRM, we can now provide
hotel and resort restaurants a single, real-time view of their most
loyal guests," said Tim Sullivan,
CEO & President at Cendyn. "By empowering hotel staff with a
single view of guest data to recognize, reward, and incentivize
their guests, our customers have more opportunities to increase
guest loyalty and satisfaction."
You can learn more about the eInsight CRM and OpenTable
integration on the Cendyn website.
About Cendyn
Cendyn is a catalyst for digital transformation in the
hospitality industry. We help hotels around the globe drive
profitability and guest loyalty through an integrated technology
platform that aligns revenue, eCommerce, distribution, marketing
and sales teams with centralized data, applications, and analytics,
so they can capture more demand and accelerate growth. With
operations across the globe, in the
United States, Germany,
United Kingdom, Singapore, Bangkok, and India, Cendyn serves tens of thousands of
customers across 143 countries. To find out more, visit
www.cendyn.com.
About OpenTable
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG),
connects more than 1 billion people with restaurants every year,
helping power hospitality at more than 50,000 restaurants, bars,
wineries, and other venues across the globe. With software that
drives reservations, experiences, payments, guest insights and
operations, OpenTable enables restaurants to run their most
successful business yet.
Cendyn Media contact:
Michael Bennett,
Chief Marketing Officer
+1 561 419 2286
mbennett@cendyn.com
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content:https://www.prnewswire.com/news-releases/cendyn-announces-partnership-with-opentable-to-integrate-hotel-reservation-and-dining-data-into-a-unified-guest-profile-301576827.html
SOURCE Cendyn