City National Bank Honored by J.D. Power With Customer Satisfaction Award for Third Year in a Row
May 04 2020 - 12:02PM
Business Wire
City National Bank received the highest ranking in customer
satisfaction in the north central region in the J.D. Power 2020
U.S. Retail Banking Satisfaction Study, claiming the top honor in
its region for the third year in a row. City beat out all other
banks in West Virginia, Kentucky, Ohio, Indiana and Michigan.
“There is no greater honor than being recognized by our
customers, and to receive recognition on this level for the third
consecutive year is just incredible,” said President & CEO Skip
Hageboeck. “Our most important goal is to provide exceptional
personal service, and hearing our customers are satisfied with the
service they receive is the best compliment we could receive.”
Executive Vice President for Retail Craig Stilwell commended
City’s employees, “This achievement is a testament to all City
employees who are committed to making the overall customer
experience as efficient, personal and helpful as possible. City’s
true measure of success is how our customers feel about us, and we
are grateful that our team’s efforts have been recognized and
rewarded for the third year in a row.”
The U.S. Retail Banking Satisfaction Study, now in its 15th
year, measures satisfaction in six factors: account opening;
communication and advice; channel activities; convenience; problem
resolution; and products and fees. Channel activities include seven
sub-factors: ATM; assisted online; branch; call center; IVR;
mobile; and website.
In addition to ranking highest overall in its region, City also
fared best in the factors of “communication and advice,”
“convenience” and “channel activities.”
The study is based on responses from more than 91,950 retail
banking customers of 182 of the largest banks in the United States
regarding their experiences with their retail bank. To view the
full J.D. Power 2020 U.S. Retail Banking Satisfaction Study, click
here.
About City National Bank Headquartered in Charleston, W.
Va., City National Bank operates more than 90 branches in West
Virginia, Kentucky, Virginia and Ohio. With $5.1 billion in assets,
City offers a variety of financial products and services for both
consumer and business customers.
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version on businesswire.com: https://www.businesswire.com/news/home/20200504005597/en/
LeAnn Cain, Senior Marketing & PR Manager 304-769-1138
leann.cain@bankatcity.com
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