Washington Municipality Transitions to Remote-work Environment With Support From Comcast Business
August 24 2020 - 11:00AM
Business Wire
The City of Sumner Quickly Deploys Broadband
Service to Keep Remote Employees Productive
Comcast Business today announced a partnership with the City of
Sumner, Washington, to provide increased bandwidth and
high-performance connectivity to support the municipality’s ongoing
remote-work plan.
Following a swift transition to a remote workforce as the
COVID-19 outbreak worsened, the City of Sumner soon realized its
data connection — which had been suitable for day-to-day, in-office
purposes — did not have the capacity to support voice calls and
upload speed requirements with the majority of employees now on VPN
connections from home.
The city of approximately 10,000 residents, and longtime Comcast
Business customer, urgently needed to increase capacity to keep its
distributed workforce productive and serving the public. Within a
few days of Sumner’s service request, Comcast Business upgraded the
data connection, giving Sumner the bandwidth it needed to meet its
employees’ remote connectivity needs.
“We expected it would take several days to a week to get
everything up and running for our new remote workforce, but Comcast
Business pushed it through quickly without any snags,” said Brian
Cunningham, IT manager for the City of Sumner. “This increased
capacity more than satisfied our new requirements with a reliable
connection. Our city staff is now able to work remotely while
continuing to provide the citizens of Sumner with the same high
level of service as before.”
Following the success of its recent upgrade, Sumner aspires to
further enhance its connectivity infrastructure, with plans to
install a Comcast Fiber connection to City Hall, once non-essential
upgrades can take place.
With Comcast Business providing connectivity for its distributed
workforce, the City of Sumner has stayed up and running through the
pandemic. The mayor, city council members and staff experienced
successful video-conference public meetings, including city council
meetings, study sessions and planning commissions, allowing city
employees to safely conduct municipal business without the health
risk of coming to City Hall in person. Residents, too, have
benefited: With all requests and forms now web-based, the public
can access the same city services and participation from the safety
of their homes.
“Modern municipalities are constantly challenged to provide the
IT infrastructure that supports successful operations, constituent
services, and government transparency, and this becomes even more
critical during a time when many organizations have been forced
into all or partially remote-work environments,” said Rob Brenner,
Vice President of Comcast Business for Comcast’s Washington Region.
“Comcast Business is proud to partner with the City of Sumner to
deliver advanced internet solutions that will support employees and
citizens alike, even as work environments continue to evolve.”
Throughout the sustained COVID-19 surge, the Comcast Business
network continued to deliver reliable speeds across the country,
even in areas that were most dramatically affected. In March and
April of 2020, network teams made network enhancements to help
ensure customers’ service remained fast and reliable.
For more information, please visit
http://business.comcast.com.
About Comcast Business
Comcast Business offers Ethernet, Internet, Wi-Fi, Voice, TV and
Managed Enterprise Solutions to help organizations of all sizes
transform their business. Powered by an advanced network, and
backed by 24/7 customer support, Comcast Business is one of the
largest contributors to the growth of Comcast Cable. Comcast
Business is the nation’s largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market; recognized over the last two years by leading industry
associations as one of the fastest growing providers of Ethernet
services.
For more information, call 866-429-3085. Follow on Twitter
@ComcastBusiness and on other social media networks at
http://business.comcast.com/social.
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Andy Colley (425) 248-5438 Andy_Colley@Comcast.com
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