Amdocs Launches Industry-First Order Gateway Service for Order Entry and Streamlining From Both Service Provider and Third-Pa...
February 24 2015 - 5:00AM
Amdocs (Nasdaq:DOX), the leading provider of customer experience
solutions, today announced the launch of its Order Gateway service.
Delivered in a managed services model, the new service is the first
in the industry to streamline and unify the view of all orders
across any channel ‒ whether service provider systems such as
self-service or systems of third-parties like online retailers, by
abstracting the order from the format it arrives in. As a result,
service providers can speed time to market of services from new or
acquired lines of business and deliver a unified customer ordering
experience across offerings, while reducing operational costs.
Delivered under defined service level agreements (SLAs) and key
performance indicators (KPIs), the Amdocs Order Gateway service
supports service provider business operations with end-to-end
visibility of all incoming orders and drives immediate improvements
in order handling performance and accuracy, with no change to
existing systems or the need for process changes or complex
software integration. In addition, the service incorporates
predefined business insight (BI) capabilities, which aggregate and
analyze order data and proactively identify and correct issues,
ensuring no impact on the end customer.
The Amdocs Order Gateway service addresses the first step in the
overall order handling process – order entry streamlining into the
service provider's systems. The next step is addressed by the
Amdocs Order-to-Activation service, which operates across Amdocs or
third party fulfilment systems. Both services are part of the
Amdocs Value Process Operations (VPO) portfolio of innovative
services, targeted to accelerate business value by driving ongoing
optimization of specific business processes.
"Both the Amdocs Order Gateway service and the Amdocs
Order-to-Activation service replace the manual work of up to
thousands of agents and tens of ordering centers with
patent-registered technology and structured methodologies," said
Eric Updyke, group president, Systems Integration and Operations,
Amdocs. "As a result, we can provide our customers with end-to-end
responsibility for the critical and typically fragmented ordering
process, while delivering clear business KPIs."
Order entry, delivery and fulfillment is one of the most complex
business processes service providers need to manage, and Amdocs
continually invests in new software and services solutions in this
area to give service providers a competitive advantage. In addition
to the Order Gateway managed service which enables service
providers to abstract orders from any channel and feed them for
processing, Amdocs launched last week the Amdocs Order Delivery
Orchestrator solution, which handles the processing and fulfillment
of complex, enterprise orders, allowing service providers to better
support their business customers and including orchestration of
hybrid orders of both network-based and virtual services.
Supporting Resources
- Learn more about the Amdocs Order Gateway and
Order-to-Activation managed services
- Learn more about Amdocs Order Delivery Orchestrator
solution
- Meet with Amdocs at Mobile World Congress, Barcelona, March
2-5, 2015 – Hall 3, Booth 3G10
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter,
Facebook, Google+, LinkedIn and YouTube
About Amdocs
For more than 30 years, Amdocs has ensured service providers'
success and embraced their biggest challenges. To win in the
connected world, service providers rely on Amdocs to simplify the
customer experience, harness the data explosion, stay ahead with
new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control and
optimization product portfolio with value-driven professional
services and managed services operations. With revenue of $3.6
billion in fiscal 2014, Amdocs and its more than 22,000 employees
serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9, 2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
Amdocs (NASDAQ:DOX)
Historical Stock Chart
From Apr 2024 to May 2024
Amdocs (NASDAQ:DOX)
Historical Stock Chart
From May 2023 to May 2024