Airtel & Amdocs Mark the Continued Success of their Highly Collaborative Engagement
May 12 2021 - 3:05PM
Amdocs (NASDAQ: DOX), a leading provider of
software and services to communications and media companies, and
Bharti Airtel (“Airtel”), India’s premier communications solutions
provider, are marking the success of their multi-year strategic
engagement to deliver best-in-class services to customers. The
telecom giant has chosen Amdocs, out of dozens of partners, to
receive its ‘Agile Leader of the Year’ award for consistently
demonstrating high operational efficiency and enabling seamless
digital experiences, while accelerating growth and optimizing
costs.
Amdocs managed services (SmartOps) successfully
operate its AI-driven, hyper-automation platform at Airtel, which
proactively identifies and automatically resolves any operational
problems, resulting in a smoother ordering and billing experience
for both internal and external users. Amdocs’ zero-touch,
self-healing operations enabled Airtel to dramatically improve
their digital operations and end-user digital experience, including
their call center performance.
Pradipt Kapoor, CIO, at Bharti Airtel, said:
“We, at Airtel, are obsessed with providing our customers with
exceptional services. By leveraging cutting edge AI-based
solutions, Amdocs has contributed to significant improvement in the
experience of our customers, resulting in a substantial reduction
in call-center volumes. We are delighted to continue our
partnership with Amdocs.”
“We are very proud to have received the ‘Agile
Leader of the Year’ award from Airtel in recognition of the
achievements and success of our collaboration. We have been working
with Airtel in India for many years now and are committed to
supporting their journey of providing best-in-class digital
experience to their customers using advanced technologies,” said
Ronen Levkovich, president, Amdocs Global Services.
The success of this strategic engagement is also
demonstrated by Amdocs’ seamless migration of Airtel wireless
postpaid customers to Amdocs’ modern digital-business system, which
enables Airtel to quickly create and launch exciting new digital
services to their customers. In addition, Airtel fixed line and
enterprise subscribers will also soon be migrated to Amdocs’ system
for more rapid delivery of new digital customer experiences.
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About Amdocs
Amdocs’ purpose is to enrich lives and progress
society, using creativity and technology to build a better
connected world. Amdocs and its 27,000 employees partner with the
leading players in the communications and media industry, enabling
next-generation experiences in 85 countries. Our cloud-native, open
and dynamic portfolio of digital solutions, platforms and services
brings greater choice, faster time to market and flexibility, to
better meet the evolving needs of our customers as they drive
growth, transform and take their business to the cloud. Listed on
the NASDAQ Global Select Market, Amdocs had revenue of $4.2 billion
in fiscal 2020. For more information, visit Amdocs at
www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that
constitutes forward-looking statements made pursuant to the safe
harbor provision of the Private Securities Litigation Reform Act of
1995, including statements about Amdocs’ growth and business
results in future quarters. Although we believe the expectations
reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our
expectations will be obtained or that any deviations will not be
material. Such statements involve risks and uncertainties that may
cause future results to differ from those anticipated. These risks
include, but are not limited to, the effects of general economic
conditions, the duration and severity of the COVID-19 pandemic, and
its impact on the global economy, Amdocs’ ability to grow in the
business markets that it serves, Amdocs’ ability to successfully
integrate acquired businesses including Openet, adverse effects of
market competition, rapid technological shifts that may render the
Company's products and services obsolete, potential loss of a major
customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the
international market. Amdocs may elect to update these
forward-looking statements at some point in the future; however,
the Company specifically disclaims any obligation to do so. These
and other risks are discussed at greater length in Amdocs’ filings
with the Securities and Exchange Commission, including in our
Annual Report on Form 20-F for the fiscal year ended September 30,
2020 filed on December 14, 2020 and our Form 6-K furnished for the
first quarter of fiscal 2021 on February 16, 2021.
Media Contact:
Deepshikha Kumar
Amdocs Public Relations
Tel: +91-9718024780
E-mail: deepshik@amdocs.com
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