eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content
July 19 2022 - 8:30AM
eGain Corporation (NASDAQ: EGAN), the leading knowledge management
platform for customer engagement automation, today announced that
its award-winning solution for knowledge management—
eGain
Knowledge Hub™—now natively connects with
Microsoft SharePoint.
Enterprises have made big investments in SharePoint, adding 100
petabytes of new content each month, according to Microsoft. While
Enterprise Content Management (ECM) Systems such as SharePoint are
focused on streamlining collaboration, content creation, and
storage management, they present an untapped automation opportunity
to guide users to personalized answers. This is especially valuable
for contact center agents in the moment of truth when they have a
customer on the line.
Powered by AI and analytics, eGain Knowledge Hub offers a rich,
one-stop knowledge solution for the digital-first, remote-first
era. With this connector, the eGain Knowledge Hub serves relevant
answers by tapping into multiple SharePoint repositories,
intelligently enriching results that are based on its own
content.
“Clients tell us that Sharepoint builds content silos across
their enterprise,” said Ashu Roy, eGain CEO. “Our connector will
help them unlock business value from their SharePoint content.”
More informationMicrosoft AppSource:
https://bit.ly/3AKs6ZkeGain Marketplace:
https://bit.ly/3yBG50xeGain Knowledge Hub:
https://www.egain.com/products/knowledge-management-software/eGain
Knowledge Innovation in 30 Days™: https://bit.ly/3z0g9fB
About eGainOur knowledge-powered customer
engagement software automates digital-first, omnichannel
experiences for global brands. Infused with AI and analytics,
eGain’s top-rated cloud platform enables effortless customer
journeys with virtual assistance, customer self-service, and modern
agent tools. To learn more, visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media contactMichael
MessnerEmail: press@egain.comPhone: 408 636 4514
eGain (NASDAQ:EGAN)
Historical Stock Chart
From Apr 2024 to May 2024
eGain (NASDAQ:EGAN)
Historical Stock Chart
From May 2023 to May 2024