RISE with SAP, SAP BTP with Business AI gain
ground, while enterprises study economic impacts of moving
applications to cloud, ISG Provider Lens™ report says
As enterprises worldwide migrate business-critical applications
to the cloud, programs and tools from SAP and its ecosystem
partners are gaining traction, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ global SAP Ecosystem report finds
that companies are beginning to embrace both the RISE with SAP
proposition and SAP’s Business Technology Platform (BTP) and
Business AI offerings, depending on their individual needs. As more
SAP cloud implementations take shape, enterprises are also adopting
cloud economics and FinOps capabilities from SAP ecosystem partners
to maximize their return on investment.
“Cloud migration is becoming essential for enterprise
flexibility and agility but can be complex and expensive for
organizations of any size,” said Bill Huber, ISG partner, Digital
Platforms and Solutions. “Enterprises planning digital
transformations are exploring multiple tools from SAP and its
ecosystem.”
RISE with SAP, which allows companies to acquire cloud
infrastructure, applications, integration services and support for
SAP implementations under a single contract, serves as a catalyst
for expediting migrations to SAP S/4HANA at many organizations,
especially those embarking on large-scale business transformations,
the report says. RISE is attracting customers among larger
midmarket organizations and also gaining momentum in the large
enterprise segment.
Though some companies are uncertain about long-term cost savings
and future flexibility for innovation under RISE with SAP, they are
considering the proposition while weighing factors including cost,
security, performance, ease of migration and integration with SAP
BTP, ISG says. Many service providers are closely aligned with
SAP’s vision and offering assistance with RISE adoption.
Companies are looking toward SAP BTP, a multi-cloud,
multi-purpose platform for enterprise application integration, to
enable faster software deployment and easier adoption of both SAP
innovations and updates required by new regulations, the report
says. Stakeholders throughout the SAP market are still studying the
combination of BTP and SAP Business AI, which is designed to
deliver benefits including accelerated project delivery.
Enterprises have yet to fully grasp the advantages of combining BTP
with Business AI, ISG says.
As organizations move their SAP environments to the cloud, they
are increasingly concerned about the ongoing costs of cloud
resources and services, the report says. Companies are turning to
SAP ecosystem providers for assistance with both cloud economics,
to understand the costs and benefits of cloud migration and
operation, and FinOps, the set of practices used to optimize cloud
investments by anticipating and controlling cloud spending.
“Migrating to SAP is a complicated process that must be done
carefully, weighing both benefits and costs,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “SAP
ecosystem partners make the process easier and provide valuable
tools and services to ensure the move to the cloud pays off.”
The report also explores other trends affecting the SAP
ecosystem, including provider investments in GenAI development and
the addition of SAP’s Joule AI assistant.
For more insights into SAP-related enterprise challenges,
including the abundance of available S/4HANA variations and the
urgency of choosing cloud migration strategies on deadline as ERP
Central Component (ECC) nears the end of its life, along with
advice for addressing these issues, see the ISG Provider Lens™
Focal Points briefing here.
The 2024 ISG Provider Lens™ global SAP Ecosystem report
evaluates the capabilities of 29 providers across three quadrants:
RISE with SAP Implementation Partners, SAP Business AI and Business
Technology Platform (BTP) Services, Cloud Economics and FinOps
Services for SAP.
The report names Capgemini, HCLTech and Wipro as Leaders in all
three quadrants. It names Cognizant, Eviden (an Atos Business),
Infosys and Tech Mahindra as Leaders in two quadrants each.
Accenture, Deloitte and Kyndryl are named as Leaders in one
quadrant each.
In addition, LTIMindtree, PwC and UST are named as Rising Stars
— companies with a “promising portfolio” and “high future
potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, Infosys is named the global
ISG CX Star Performer for 2024 among SAP ecosystem partners.
Infosys earned the highest customer satisfaction scores in ISG's
Voice of the Customer survey, which is part of the ISG Star of
Excellence™ program, the premier quality recognition for the
technology and business services industry.
Customized versions of the report are available from Capgemini,
HCLTech, KaarTech and Kyndryl.
The 2024 ISG Provider Lens™ global SAP Ecosystem report is
available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240430454278/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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