Although cloud use is increasing,
Switzerland still has plenty of room for long-term growth, ISG
Provider Lens™ report says
Switzerland could further strengthen its reputation as an AI
leader following Microsoft’s announced plans to add Azure OpenAI
services to Swiss data centers, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Switzerland finds that the addition of Azure OpenAI services to
data centers in Zürich and Geneva could boost Switzerland’s
recognition as a hub for AI research and development. This local
presence enables Swiss enterprises to meet regulatory requirements
while rapidly deploying AI-based solutions, the ISG report
says.
“More and more IT service providers are adapting their offerings
to the specific needs of AI and GenAI while optimizing processes
and workflows,” said Uwe Ladwig, managing director, ISG
Switzerland. “This unlocks opportunities for Swiss companies to
increase efficiency and gain decisive competitive advantages.”
Despite the increasing use of cloud services, the Swiss market
is not yet approaching a saturation point. On the contrary,
according to the ISG report, new or adapted fields of application
and solutions are fostering long-term growth in this sector. In
fact, 2024 will see rapidly increased demand for cloud services,
with networking increasing significantly, the report says.
As a pioneer in the area, Microsoft is establishing standards by
integrating AI and cloud technologies into products such as Azure,
Microsoft 365 and Dynamics 365, the ISG report says. The
progressive introduction of GenAI has catalyzed groundbreaking
solutions and fundamentally changed the Microsoft ecosystem, the
report says.
The launch of Microsoft’s Copilot marks an historic turning
point for the company and underlines its ambition to consolidate
and commercialize its leading position in GenAI, the ISG report
says. An impressive example is GitHub’s year-over-year revenue
growth of more than 40 percent, primarily due to the popularity of
GitHub Copilot, the world’s leading AI development tool, the report
says.
“Microsoft’s focus on AI is attracting considerable interest in
Switzerland,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “Those Swiss enterprises that are just
beginning their journey are exploring essential functions and
services of Microsoft 365 and Azure to achieve significant success
and added value.”
The report also examines Microsoft’s announcement of extensive
financial investments in expanding AI and cloud
infrastructures.
For more insights into the Microsoft cloud ecosystem challenges
facing enterprises in Switzerland, such as ensuring security and
compliance and enabling cross-platform integration, along with
ISG’s advice for addressing them, see the ISG Provider Lens™ Focal
Points briefing here.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Switzerland evaluates the capabilities of 45 providers across five
quadrants: Managed Services for Azure, Microsoft 365 Services, SAP
on Azure Services, Power Platform Services and Generative AI
Services for the Microsoft Clouds.
The report names Swisscom as a Leader in all five quadrants,
while SoftwareONE is named as a Leader in four quadrants. Aveniq
and ELCA/EveryWare are named as Leaders in three quadrants each,
while Data One, isolutions, Kyndryl, MDW and T-Systems are named as
Leaders in two quadrants each. Accenture & Avanade, Adesso, All
for One Group, Allgeier, Ambit Group, Arvato Systems, Baggenstos,
Bechtle. BitHawk, Capgemini, Devoteam M Cloud, DIGITALL, Eviden (an
Atos Business), PwC, UMB and Wipro are named as Leaders in one
quadrant each.
In addition, Kyndryl is named as a Rising Star — a company with
a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants, while Bechtle, BitHawk and Eviden
(an Atos Business) are named as Rising Stars in one quadrant
each.
In the area of customer experience, Bechtle is named the global
ISG CX Star Performer for 2024 among Microsoft cloud ecosystem
partners. Bechtle earned the highest customer satisfaction scores
in ISG's Voice of the Customer survey, part of the ISG Star of
Excellence™ program, the premier quality recognition for the
technology and business services industry.
Customized versions of the report are available from Bechtle and
Swisscom.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Switzerland is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240506237290/en/
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com Matthias Longo, for ISG +49 152 341 464
63 matthias@longo-pr.de
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