Jacada Signs Partnership Agreement with Upstream Works Software
January 19 2010 - 5:01AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, today announced that it has signed a
technology partnership agreement with Upstream Works Software, a
manufacturer of performance analytics and call automation for the
contact center industry.
The agreement will enable Jacada to introduce additional
functionality and advanced analytics capabilities into its Jacada
WorkSpace suite of unified service desktop solutions.
“Jacada is an acknowledged leader in customer experience
management,” said Rob McDougall, president of Upstream Works. “By
using our state of the art performance management and customer
experience analytics, they will further strengthen their
market-leading process optimization solutions and agent desktop
products in the call center space.”
“This collaboration with a call center analytics leader like
Upstream Works instills an exciting new technology mix into our
solutions,” said Tom Clear, chief executive officer of Jacada.
“Upstream Works has redefined business intelligence to focus
specifically on the customer interaction via the call center. We
each believe in enabling a profitable and sustainable business
environment based on customer satisfaction and first call
resolution.”
About Jacada - Jacada provides solutions that optimize
and improve the effectiveness of customer interactions. Jacada
unified desktop and process optimization solutions help companies
reduce the cost of their operations, drive customer satisfaction
and provide a complete return on investment in as little as 12
months after deployment. Founded in 1990, Jacada operates globally
with offices in Atlanta, Georgia; Herzliya, Israel; London,
England; and Munich, Germany. More information is available at
www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and
www.jacada.com/twitter.
About Upstream Works Software - Upstream Works’ solutions
connect customer experience to every aspect of your contact center
performance. They provide a complete suite of agent and management
tools to improve efficiencies and revenues, capturing the entire
set of data needed to understand exactly how customers interact
with your business. With an Upstream Works solution you get a total
view of customer experience, agent performance and contact center
efficiency. The quality and accuracy of the Upstream Works data
lets you easily move from summarized KPIs to individual customer
contacts, which are linked to recordings, survey results and other
records of customer experience. For more information about Upstream
Works, go to www.upstreamworks.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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