Telecom Operators Get $3.78 Billion Claim for End-of-Contract Overcharging -- Update
December 08 2023 - 4:11AM
Dow Jones News
By Ian Walker
London-based law firm Charles Lyndon has started proceedings
against Vodafone Group, EE, O2 and Three seeking 3 billion pounds
($3.78 billion) over claims the companies overcharged customers at
the end of minimum service contracts.
The law firm said that the four companies didn't immediately
terminate customers handset and airtime services contracts at the
end of their minimum contractual terms.
"Essentially, it is claimed that customers' charges weren't
reduced appropriately once their handsets had been paid for in
full, causing those customers to suffer loss," Charles Lyndon
said.
The claim is on behalf of between 2.3 million and 4.8 million
contract customers.
A spokesperson for Vodafone said the claim has just been brought
to the company's attention and that it doesn't yet have sufficient
detail for its legal team to assess.
An O2 spokesperson said that its legal team hasn't had any
contact over the claim, adding that the company launched split
contracts a decade ago which automatically and fully reduce
customers' bills once they have paid off their handset.
Three declined to comment on the claim, while EE hasn't
responded when approached by Dow Jones Newswires.
O2, part of Virgin Media O2, is a 50:50 joint venture between
Liberty Global and Telefonica. EE is part of BT Group, while Three
is owned by CK Hutchison Holdings.
Write to Ian Walker at ian.walker@wsj.com
(END) Dow Jones Newswires
December 08, 2023 04:56 ET (09:56 GMT)
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