Technology Managers Forum Selects MCI for 2005 Best Practices Award for Technology Innovation
October 17 2005 - 10:45AM
PR Newswire (US)
MCI's Impact Network Management Platform Recognized for Quality
Achievements in Technology Management ASHBURN, Va., Oct. 17
/PRNewswire-FirstCall/ -- MCI, Inc. (NASDAQ:MCIP) today announced
it received the 2005 Best Practices Award for Technology Innovation
from the Technology Managers Forum in recognition of its patent-
pending IMPACT network management platform. This annual award,
given by the professional association for IT managers, recognizes
achievements in technology management that provide businesses with
a competitive advantage. "We are proud that the Technology Managers
Forum has selected MCI to receive its Best Practices in Technology
Innovation Award," said Elizabeth Hackenson, MCI executive vice
president and CIO. "IMPACT demonstrates MCI's continued leadership
and commitment to innovation in network architecture design to
deliver managed network services with the highest level of
performance and reliability." MCI's patent-ending, network
management system IMPACT is believed to be the first end-to-end
business process automation implementation for network fault
management for a service provider. Conceptualized in 1999, the
implementation of IMPACT represents a significant breakthrough in
network management automation, directly benefiting customers by
enabling networks to run more smoothly, and allowing MCI to deliver
some of the fastest fault restoration times available. "Not only
does IMPACT make the network more consistent and reliable, but it
allows MCI's network operations team to focus more on customer
activities requiring complex decision-making," said Kevin Gahan,
MCI senior vice president of global network management. "IMPACT is
truly expanding the role of MCI's technical support staff." IMPACT
performs automatic alarm detection, fault isolation, trouble-ticket
generation, event and maintenance correlation, customer
notification and updating without the manual intervention of
network support staff. In addition to increasing productivity and
reducing network operation expenses, MCI's IMPACT network
management platform and rapid fault isolation capabilities have
enabled MCI to reduce the average repair time for Managed Network
Service customers by 60 minutes. As a result, MCI launched the most
aggressive restoration service level agreement guarantees in the
industry in April. "MCI has created an integrated and highly
automated network management system for troubleshooting network
problems for its customers," said Priscilla Tate, executive
director of Technology Managers Forum. "Through an innovative use
of technology platforms, MCI has moved many manual business
processes to an automated fault handling system. The net result is
that customers receive a more timely remediation of network issues.
MCI's IMPACT is exactly the kind of technology solution that
improves the competitive advantage of their business service that
our Best Practice Awards seek to recognize." Joshua Morris, MCI IT
director of network management systems, will accept the 2005 Best
Practices Award for Technology Innovation on behalf of MCI during a
special award luncheon ceremony at the Technology Managers Forum's
12th annual Enterprise Forum conference October 20 in New York
City. MCI has been a Managed Network Services provider since 1989,
and today manages more than 3,100 customer networks in 149
countries, including overseeing 22,000+ non-MCI connections from
more than 60 network providers globally. MCI has a history of
service and innovation in network management- recently exemplified
by its receipt of the 2005 Frost & Sullivan Customer Service
Leadership Award and its patent-pending IMPACT Rapid Fault
Isolation capabilities enabling MCI to lead the industry in service
level commitments. About MCI, Inc. MCI, Inc. (NASDAQ:MCIP) is a
leading global communications provider, delivering innovative,
cost-effective, advanced communications connectivity to businesses,
governments and consumers. With one of the most expansive global IP
backbones and wholly-owned data networks, MCI develops the
converged communications products and services that are the
foundation for commerce and communications in today's market. For
more information, go to http://www.mci.com/. DATASOURCE: MCI, Inc.
CONTACT: Linda Laughlin, +1-800-644-NEWS, for MCI, Inc. Web site:
http://www.mci.com/
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