Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration
March 23 2017 - 7:00AM
Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in enterprise
communications, today launched the first in a series of reports
examining the cost of inadequate enterprise communications and
collaboration capabilities. The independent survey, conducted by
Webtorials, analyzed the ways people interact both inside and
outside an organization. Responses from participants* across North
America and Europe uncovered preferred methods and tools for
communicating, as well as the yearly impact of losses in
productivity costing $11,000 on average, per employee.
Additional findings from the report:
- Employees spend more than two-thirds of their day communicating
and collaborating, yet lose almost 15 percent of total work time.
In an age where users are a screen tap away from connecting to
other people, businesses are faced with many choices for enabling
employees to communicate. This often leads to a mashup of
conflicting and incompatible applications and tools. The
result—productivity suffers and teamwork breaks down as silos
appear and galvanize across organizations.
- Chat and IM remain a challenge for businesses given the
inconsistency of applications. When reviewing collaboration tools,
IT decision-makers need to ensure employees, and those outside the
organization who engage with the business, are using an interface
that can tie together disparate platforms and applications.
Bringing these together can save businesses money and provide a
path to digital transformation.
- Employees spend most of their communications time reading and
replying to email. This suggests email remains the default tool
despite the fact new enterprise applications that combine
collaboration, chat, video and voice in a consistent workflow are
becoming more prevalent. Lack of interoperability across platforms
continues to make email the “go to” mode of communications, even as
it is being stretched beyond its initial purpose.
Quotes
“This study underscores the alarming cost of poor communications
and collaboration, and how companies of all sizes are artificially
constrained by the very tools that were intended to improve their
ability to be productive,” said Bob Agnes, EVP & President of
Enterprise Division, Mitel “By leveraging professional-grade, yet
flexible, technologies for voice, video and chat needs, Mitel can
help businesses establish their best path forward so the whole of
an organization can work as one.”
“For a company with 500 employees, as an example, the typical
cost of inefficient communications is well over $5 million (USD)
per year as outlined in our report,” said Steven Taylor, Founder
and CEO, Webtorials. “While there is no communications and
collaboration infrastructure that can recover all of this expense,
a careful examination of methods and systems can have an immense
payoff in potentially recouping millions of dollars.”
*Webtorials Workplace Productivity and Communications
Technology Report: Results and analysis are based on
responses from over 900 business professionals across North America
and Western Europe. See report for full demographic breakdown.
Important Facts
- Mitel is the largest provider of cloud business
communications in the world with more than three million cloud
subscribers. (Source: Synergy Research Group)
- Mitel is the only brand to appear in all five Gartner Magic
Quadrants for business communications.
- Mitel is an exhibitor at Enterprise Connect March 27-30 in
Orlando, Fla.; booth #518.
Related Materials
- Download a free copy of the “Team Collaboration &
Communications for Dummies” eBook.
- See how the San Diego Padres and Michael Johnson Performance
rely on Mitel to support their high-performance organizations.
- Interested in joining the Mitel User Group? Get more
information here.
Social Media Twitter:
Businesses lose an average of $11,000 per employee every year due
to ineffective communications and collaboration
Tags/Keywords Employee Productivity,
Collaboration, Digital Transformation
About Mitel A global market leader in
enterprise communications powering more than two billion
business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps
businesses and service providers connect, collaborate and provide
innovative services to their customers. Our innovation and
communications experts serve more than 60 million business users in
more than 100 countries. For more information, go
to www.mitel.com and follow us on Twitter @Mitel.
Mitel is the registered trademark of Mitel Networks
Corporation.
All other trademarks are the property of their respective
owners.
MITL-C Contact Information
Media –
AmericasCamille
Beasley469-212-0433camille.beasley@mitel.com |
Media –
EMEA/APDuncan Miller+44 (0) 1291 612
646duncan.miller@mitel.com |
InvestorsMichael
McCarthy469-574-8134michael.mccarthy@mitel.com |
Industry
AnalystsDenise
Hogberg469-212-0434denise.hogberg@mitel.com |
Mitel Networks Corp. (delisted) (NASDAQ:MITL)
Historical Stock Chart
From Apr 2024 to May 2024
Mitel Networks Corp. (delisted) (NASDAQ:MITL)
Historical Stock Chart
From May 2023 to May 2024