Plumtree Software Introduces New High Performance Store Management Application (HiPer)
October 10 2005 - 4:45AM
Business Wire
Applebee's International Tests New Portal Application To Help
Streamline Store Operations, Improve Real-Time Communication and
Automate Business Processes Plumtree Software (Nasdaq:PLUM) today
announced its High Performance Store Management Application (HiPer)
for retailers. The closed-loop notification and task management
portal solution allows retail store managers to consistently
execute company objectives at the highest quality, communicate
their store performance and share best practices. Applebee's
International is currently testing HiPer and plans to use the
application to improve communications with its restaurant
operators, more easily update Applebee's restaurants on sales and
customer information and gain increased visibility into
performance. The HiPer application will be available in Q4 2005.
"Plumtree's retail application supports both manual and
system-driven notifications. We see HiPer as a tool that could help
our restaurants not only execute new promotions consistently, but
also react to business changes in near real-time," said Frank
Ybarra, spokesperson for Applebee's International. "Plumtree's
service-oriented architecture gives Applebee's the ability to
aggregate content, data and functionality from multiple sources and
systems on one platform. This has allowed us to work closely with
Plumtree to develop new applications, such as HiPer, at minimal
cost. We are excited about the potential for HiPer to help
streamline our restaurant operations by reducing the time spent
completing and reporting tasks, enabling restaurant managers to
spend more time serving guests." Store management software packages
that exist today simply provide corporate information and task
management to store managers. Plumtree saw demand in the
marketplace for a portal application designed to proactively
deliver data through system-driven notifications triggered by
events in back end retail systems and associate tasks a store
manager should perform to resolve the business change. Companies
using the HiPer application can streamline store operations, manage
inventory, control costs, improve customer satisfaction and provide
a clear understanding of priorities and tasks to store and field
managers. Planned HiPer features include: -- Corporate- and
performance-driven directives to guide store managers -- Customized
view of performance metrics for store operations -- Communications
channel to store managers to deliver news and solicit feedback --
Best demonstrated practices shared between store managers and with
operations -- Access to product information, policies and
procedures "Overseeing store operations can be a major challenge,
especially when there are multiple lines of communication flowing
from corporate headquarters to individual stores or franchises.
Compounding the problem is high employee turnover, making it
difficult for stores to share best practices and understand
execution priorities and for headquarters to track store
performance," said John Kunze, chief executive officer at Plumtree
Software. "We recognized the need in the marketplace for a packaged
retail application to help solve these business challenges. The
portal framework with its natural ability to integrate information,
IT systems and people allows organizations, such as Applebee's, to
easily deploy new applications that help facilitate collaboration
and improve business processes -- ultimately increasing store
operational efficiencies." Since deploying the Plumtree portal in
2003, Applebee's improved its ability to share and collect data
across the company and experienced operational improvements by
Web-enabling information. For example, information on company
policies, procedures and standards are now accessed through the
portal, reducing Applebee's printing and distribution costs. Also,
sales information from the franchises is delivered to the
accounting staff through a portlet application, reducing time spent
aggregating sales totals. The Plumtree portal deployment is a key
component of Applebee's service-oriented strategy (SOA) to securely
share internal business data via the Web with managers and other
key associates. About Applebee's International, Inc. Applebee's
International, Inc., headquartered in Overland Park, Kansas,
develops, franchises and operates restaurants under the Applebee's
Neighborhood Grill & Bar brand, the largest casual dining
concept in the world. There currently are more than 1,700
Applebee's restaurants operating system-wide in 49 states and 14
international countries. Additional information on Applebee's
International can be found at the company's Web site
(www.applebees.com). About Plumtree Software Plumtree Software
provides enterprise solutions for organizations to create portals,
communities and composite applications in both Java and .NET.
Organizations rely on Plumtree's solutions to connect existing
systems with people, enabling employees, customers and partners to
collaborate more efficiently within a business process. Plumtree
has over 22 million users worldwide, including customers such as
Airbus, Pratt & Whitney, Mazda and U.S. Navy. For more
information, visit www.plumtree.com. Plumtree is a registered
trademark of Plumtree Software, Inc. and/or its subsidiaries in the
U.S. and/or other countries. All other registered and unregistered
trademarks in this document are the sole property of their
respective owners.
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