SALT LAKE CITY, May 4, 2016 /PRNewswire/ -- inContact, Inc.
(NASDAQ: SAAS), the leading provider of cloud contact center
software and workforce optimization tools, today announced a
Fortune 500 company switched from their outdated and inflexible
on-premises system to inContact's Customer Interaction Cloud.
Looking to avoid costly upgrades to its outdated on-premises
software, the company—one of the top 10 largest companies in the
world— is moving an initial 170 agents across four global
locations for one of their divisions, to inContact's more efficient
and flexible cloud solution. Utilizing inContact's carrier-grade
global network offers more connectivity options and the highest
voice quality in the contact center industry, backed by an
exclusive combination of voice quality measurements and service
level guarantees.
![inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion ... inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion ...](http://photos.prnewswire.com/prnvar/20120216/LA54560LOGO)
The company chose to implement inContact's Customer Interaction
Cloud to reduce operational costs and enhance contact center
efficiency. This all-in-one cloud solution, including inContact
Voice as a Service network connectivity, will help the company
deliver enterprise scalability, reliability and security.
inContact's complete, single-vendor relationship eliminates the
confusion and response delays the company often encountered with
their previous system comprised of multiple, independent
components.
"It was imperative for this global company to remove its aging
premise-based infrastructure, as it was costly and required
significant CapEx resources to maintain," noted Paul Jarman, CEO at inContact. "Only inContact
uses the latest cloud technology to create a single, proven
solution that is as reliable and scalable as it is cost-effective
and flexible."
inContact's new customer was in search of a cloud contact center
solution that offers functional, scalable and flexible services to
help support their clients at a superior level. They needed an
easily customizable solution as changes to their previous system
involved a long, costly and complicated process. inContact met
their needs with industry-leading omnichannel routing for inbound
and outbound customer interactions, in addition to real-time and
historical reporting, on an easy-to-use cloud platform. Seamless
integrations within the inContact Cloud will improve contact center
efficiency and functionality, enabling the company to differentiate
themselves through premium customer service.
Additional Information
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by
Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact
supports over 6 billion interactions per year for enterprise,
midmarket, government organizations and business process
outsourcers (BPOs) who operate in multiple divisions, locations and
global regions. To learn more, visit www.incontact.com.
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SOURCE inContact, Inc.