Umpqua Bank Introduces Next Generation Flagship Store in Seattle
March 10 2014 - 1:00PM
Business Wire
New location incorporates experiential
design and technology to create unique customer experience
Umpqua Bank, a subsidiary of Umpqua Holdings Corporation
(NASDAQ:UMPQ), debuted the newest iteration of its flagship store
concept in Seattle’s fast-growing South Lake Union (SLU)
neighborhood. Located at 200 Westlake Avenue N., the store
integrates technology and design to create a compelling and
inviting space for customers and the community. Umpqua’s SLU
location includes elements from the company’s recently opened San
Francisco flagship, which won the Retail Design Institute’s 2013
Store of the Year Award.
Store features include an interactive digital wall showcasing
products and services, open spaces for browsing, reading and
recharging digital devices, and private conference rooms available
to the community and businesses.
“Umpqua’s goal is to create a unique kind of bank, one with the
products and services of a large institution that chooses to
operate with the local engagement of a community bank and the
customer experience of the country’s most innovative retailers,”
said Ray Davis, Umpqua Bank president and CEO. “We’re particularly
pleased to be opening in South Lake Union, one of the country’s
most dynamic neighborhoods.”
The Conversation Wall
As part of the store’s opening, Umpqua commissioned design
studio Daily Tous Les Jours to create a participatory public art
experience. Dubbed the Conversation Wall, the interactive
installation on Umpqua’s SLU storefront is designed to engage the
South Lake Union community. Passersby can text conversation topics
they care about and Umpqua will curate a series of events in
response to community interest. The Conversation Wall will be up
through May 31st, and events will be posted at
umpquabank.com/SLU.
Spotlighting Local Entrepreneurs
The store also features Umpqua’s Local Spotlight program, a
rotating retail display featuring local companies that share
Umpqua’s passion for innovation. On display this spring are
products from three Seattle technology start-ups – Poppy,
Touchfire, and Micro Phone Lens – each recently funded on
Kickstarter. All three are available at Umpqua’s SLU store for
trial and purchase, and visitors can nominate other
forward-thinking businesses they’d like to see in the
spotlight.
Store Design
The store space was designed to engage the community through a
variety of additional interactive features, including:
- Refresh Bar – Customers can
recharge with a cup of Umpqua’s proprietary coffee blend or Smith
Tea – or plug in their devices at this convenient station, which
also features free wifi and inspiration tablets.
- Catalyst Wall – This
motion-detecting, interactive touchscreen display highlights
Umpqua’s products and services, while also sharing the perspectives
and insights of entrepreneurs and Umpqua associates.
- Large Format Audio + Video – The
main store area features a large projection screen for movies,
presentations, gaming or other events. Additionally, gaming
consoles that plug into the projector will also be available,
allowing large format play for group participation.
- Exchange Rooms – These flexible
rooms are available to anyone who would like to reserve them. Each
room features a wall-mounted LCD with Skype cameras for in-person
and virtual meetings.
The South Lake Union flagship will be open 9:00 a.m. to 6:00
p.m. Monday through Friday, and can be reached at (206) 749-7207 or
online at http://umpquabank.com/slu.
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of
Umpqua Holdings Corporation with locations between California’s
Central Coast and the Puget Sound, along the Oregon and Northern
California Coast, and in Central Oregon and Northern Nevada. Umpqua
Bank has been recognized for its innovative customer experience and
banking strategy by national publications including The Wall Street
Journal, The New York Times, BusinessWeek, Fast Company and CNBC.
The company has been recognized for the past eight years in a row
on FORTUNE magazine’s list of the country’s “100 Best Companies to
Work For,” and was recently named by The Portland Business Journal
the Most Admired Financial Services Company in Oregon for the ninth
consecutive year. In addition to its retail banking presence,
Umpqua Bank owns Financial Pacific Leasing, Inc., a
nationally-recognized commercial finance company that provides
equipment leases to small businesses.
Umpqua Holdings also owns a retail brokerage subsidiary, Umpqua
Investments, Inc., which offers services through Umpqua Bank stores
and in dedicated offices throughout Oregon. Umpqua’s Wealth
Management Division serves high net worth individuals and
nonprofits by providing customized financial solutions and
offerings. Umpqua Holdings Corporation is headquartered in
Portland, Ore. For more information, visit
http://www.umpquabank.com.
for Umpqua BankTom Biro, 206-686-6420 or
862-485-0711Tom@allisonpr.com
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