ABB Electrification's Smart Buildings Division
delivers world-class customized buildings to meet clients' unique
requirements, with an innovative portfolio that adapts to modern
needs.
SAN
ANTONIO, June 8, 2023 /PRNewswire/ -- Frost
& Sullivan recently researched the global intelligent
buildings industry and, based on its findings,
recognizes ABB with the 2023 Global Customer Value
Leadership Award. ABB leverages its long-established industry
expertise, advanced technologies, and continual innovation to
deliver intelligent building and automation solutions that
substantially boost the efficiency of today's buildings while
reducing operational costs. The company creates buildings that
actively support the global transition to low-carbon energy because
they are fitted with leading-edge technologies that enable
automatic lighting, air conditioning, heating, and motion
detection, among other convenient features.
ABB enables smart buildings that are energy efficient, remotely
controllable, open, and suitable for future modifications in line
with changing user demands, making ABB's offering one of the safest
bets on the market for investors and potential customers.
In the commercial space, the company offers a vast digital
portfolio through ABB Ability™, a cloud-based platform that reduces
costs and optimizes productivity, with a rich set of digital tools
that seamlessly integrate with existing systems. ABB
AbilityTM enables real estate developers, building
owners, and investors to future-proof their investments with
real-time remote monitoring features, artificial intelligence (AI)
capabilities, access control, data analytics, security data, and
other benefits that ensure increasingly improved operational
efficiency.
"The Smart Buildings portfolio, comprising the intuitive and
user-friendly ABB Ability™ cloud-based software-as-a-service (SaaS)
solutions, reduces the complexity and cost associated with
intelligent buildings solution implementation, thereby driving
adoption across diverse building segments. Furthermore, these
solutions help real-world customers make buildings safer, smarter,
and more sustainable by supporting their end-to-end sustainability
journeys," noted Frost & Sullivan Industry Analyst,
Anirudh Bhaskaran.
Unlike competitors, ABB develops its sophisticated solutions by
collaborating closely with various stakeholders across the value
chain to evolve along with market trends and to meet customers'
ever-changing needs. For this reason, the company carefully listens
to its customers and adjusts its market strategy to solve problems
early in the solution development process.
Furthermore, the company has an outstanding customer
satisfaction rate, which enables it to gain new customers through
word-of-mouth accolades and industry recognition. As a result, ABB
significantly increases its customer base each year, outperforming
its closest competitors.
"This award is a clear recognition of the success of ABB
AbilityTM in providing excellent customer value and
quality in the delivery of smart buildings technology. It
reinforces and reflects our overall commitment to deliver
best-in-class intelligent building solutions and applying the
latest in digital innovation, alongside our focus on providing
customer value along the product lifecycle, from sales, planning,
purchase and aftercare," said Lucy
Han, Head of Global Product Group Building and Home
Automation Solutions, ABB Smart Buildings.
"In addition to this continual customer-driven product
innovation, ABB strongly supports its customers throughout the
customer journey, from understanding the offering, solution
selection/planning, installation, commissioning, and user operation
to daily maintenance and end-of-life handling. Within this context,
the company ensures optimal customer satisfaction during its
solutions' active lifecycle by using base technologies that fulfill
customer requirements, ensuring forward-backward product
compatibility, and continuing to support legacy solutions," said
Sama Suwal, Best Practices Research
Analyst at Frost & Sullivan.
Each year, Frost & Sullivan presents this award to the
company that demonstrates excellence in implementing strategies
that proactively create value for its customers, focusing on
improving the return on the investment that customers make in its
services or products. The award recognizes ABB for its unique
ability to augment customers' value, beyond simply good customer
service, leading to improved customer retention and customer base
expansion.
Frost & Sullivan Best Practices Awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Tarini Singh
P: +91-
9953764546
E: Tarini.Singh@frost.com
About ABB
ABB (ABBN: SIX Swiss Ex) is a
technology leader in electrification and automation, enabling a
more sustainable and resource-efficient future. The company's
solutions connect engineering know-how and software to optimize how
things are manufactured, moved, powered, and operated. Building on
more than 130 years of excellence, ABB's ~105,000 employees are
committed to driving innovations that accelerate industrial
transformation. www.abb.com.
Electrifying the world in a safe, smart and sustainable way,
ABB Electrification is a global technology leader in
electrical distribution and management from source to socket. As
the world's demand for electricity grows, our 50,000+ employees
across 100 countries collaborate with customers and partners to
transform how people connect, live and work. We develop innovative
products, solutions and digital technologies that enable energy
efficiency and a low carbon society across all sectors. By applying
global scale with local expertise, we shape and support global
trends, deliver excellence for customers and power a sustainable
future for society. go.abb/electrification
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