CHICAGO, March 13, 2018 /PRNewswire/ -- After a dip
last year—the first since 2012—global employee engagement levels
jumped back to an all-time high in 2017, according to a new report
from Aon, a leading global professional services firm providing a
broad range of risk, retirement and health solutions.
Aon's analysis of more than five million employees at more than
1,000 organizations around the world found that global employee
engagement levels rebounded back to 65 percent in 2017, up from 63
percent in 2016. The percentage of employees who were highly
engaged increased from 24 percent in 2016 to 27 percent in
2017.
"In the last year, there has been political and economic
stability in more mature regions and continued economic expansion
in regions like Asia and
Africa," said Ken Oehler, Global Culture & Engagement
practice leader at Aon. "Although most companies continue to face
some level of disruption and uncertainty, a robust, expanding
economy means organizations are typically willing to invest more in
people, and that makes the work experience much better for most
employees."
Employee
Engagement Since 2011
|
|
2017
|
65%
|
2016
|
63%
|
2015
|
65%
|
2014
|
62%
|
2013
|
60%
|
2012
|
58%
|
2011
|
59%
|
According to Aon, improving engagement can pay dividends. Aon
research shows that a five point increase in employee engagement is
linked to a three point increase in revenue growth in the
subsequent year.1
"The concept of employee engagement is often confused with
satisfaction or happiness," said Oehler. "But it's really about an
employee's psychological investment in their organization and
motivation to produce extraordinary results. Companies with above
average engagement levels will see better employee productivity,
lower turnover rates and higher customer satisfaction scores—all
factors that can significantly contribute to improved financial
performance."
Regional Differences
Aon's analysis found regional
variations in engagement were driven by regional and
country-specific economic, political and cultural differences.
Africa had the largest increase
in employee engagement for 2017. Engagement rose to 66 percent, up
from 61 percent in 2016. Overall, employee engagement has improved
by 15 percentage points in Africa
since 2012.
After a three-point drop in engagement last year, employee
engagement levels in Asia Pacific
bounced back to its highest levels at 65 percent. Companies in
Malaysia and the Philippines increased engagement by four
and six percentage points, respectively, while Indonesia improved engagement by 15 percentage
points.
Europe has the lowest levels of
engagement in the world at 60 percent; however some European
countries saw dramatic improvements in 2017. Among the top
improving countries globally, four were European: France (6 percentage points), The Netherlands (7 percentage points),
Austria (9 percentage points) and
Sweden (9 percentage points).
Employee
Engagement by Region
|
|
Region
|
2017
|
Asia
Pacific
|
65%
(↑3pts)
|
Latin
America
|
75% (no
change)
|
North
America
|
64% (no
change)
|
Europe
|
60%
(↑2pts)
|
Africa
|
66%
(↑5pts)
|
Top Global Engagement Opportunities
According to Aon,
rewards and recognition ranked as the strongest engagement
opportunity for the second year in a row, with "recognition for
contributions" and "fair pay" being the most influencing
factors.
This
Year
|
Top Engagement
Opportunities Globally
|
Last
Year
|
#1
|
Rewards &
Recognition
|
#1
|
#2
|
Senior
Leadership
|
#3
|
#3
|
Career
Opportunities
|
#4
|
#4
|
Employee Value
Proposition
|
#2
|
#5
|
Enabling
Infrastructure
|
#5
|
"There is not a one-size-fits all employee experience that will
maximize engagement; the specific drivers will vary by region, by
industry, by company and by role," noted Oehler. "Organizations
need to identify the drivers that are most important to their own
employee population and then focus on creating the employee
experience to yield the best return."
To learn more about Aon's Trends in Global Employee Engagement
report,
visit: http://www.aon.com/engagement17www.aon.com/engagement18
About Aon
Aon plc (NYSE:AON) is a leading global
professional services firm providing a broad range of risk,
retirement and health solutions. Our 50,000 colleagues in 120
countries empower results for clients by using proprietary data and
analytics to deliver insights that reduce volatility and improve
performance.
For further information on our capabilities and to learn how we
empower results for clients, please visit
http://aon.mediaroom.com.
Follow Aon on Twitter: https://twitter.com/Aon_plc
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Media Contact:
Aon - Maurissa
Kanter, maurissa.kanter@aon.com
1Aon 2013 Trends in Global Employee Engagement
Report
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SOURCE Aon