SAN FRANCISCO, Nov. 18, 2019 /PRNewswire/ -- DREAMFORCE
2019 – MuleSoft, provider of the leading platform for
building application networks, today announced new tools,
pre-packaged connectors and learning modules to empower anyone to
compose connected customer experiences, without writing a single
line of code. Now anyone can become an Integration Trailblazer and
easily connect data sources – wherever that data resides;
accelerate integration with automated, intelligent data mapping
powered by Einstein; and learn about the power of API-led
connectivity. With the right skills and best-in-class technology,
MuleSoft believes anyone should be able to connect data from
anywhere to unleash the full power of Salesforce Customer 360.
Every company is undergoing digital transformation to put
customers at the center, and integration has never been more
strategic. According to the Connectivity Benchmark Report,
enterprises have on average 900 applications, but only 29% are
integrated together, trapping valuable data in silos and creating
disconnected customer experiences. The future of connected
experiences requires integrating systems and unifying data with
APIs – and this skill set should extend beyond the four walls of IT
to be accessible to those closest to the customer.
Unleashing the power of Salesforce Customer 360
To
further democratize integration, new tools built on MuleSoft's
Anypoint Platform™ will allow anyone to integrate systems without
writing a single line of code. As part of this new experience,
users can focus on creating amazing experiences by reusing APIs
instead of running and managing integration. Meanwhile, IT can
continue to centrally govern, secure and monitor these APIs across
the organization through Anypoint Platform. New features
include:
- Flow Designer: With Einstein's advanced AI capabilities,
Flow Designer will allow users to easily create integrations and
automate business processes faster than ever before – all without
writing a single line of code. Anyone can create smart
integrations, with Einstein automatically providing AI-powered data
mapping recommendations. With Flow Designer removing the complexity
of managing servers, logs and infrastructure, MuleSoft is
democratizing integration so companies can unlock innovation while
IT maintains security and control.
- Accelerators: New MuleSoft Accelerators codify
integration best practices and distill them into pre-built
integration templates that enable companies to deliver connected
customer experiences faster.
-
- MuleSoft Accelerator for Service Cloud arms service
agents with order history, status and update data to quickly
resolve customer issues. Accelerator for Service Cloud provides
integration templates to connect ServiceNow and Jira into Service
Cloud and create tickets directly from Service Cloud.
- MuleSoft Accelerator for Commerce Cloud ensures
consumers have accurate and up-to-date product data by integrating
inventory and catalog data directly into Commerce Cloud.
- Anypoint API Community Manager: Full lifecycle API
management, personalization, forums, chat, support case management
and engagement analytics come together in API Community Manager to
cultivate digital ecosystems. Organizations can easily share APIs
with internal and external developers and Integration Trailblazers.
New updates include the ability to browse APIs, content articles,
cases, forum posts, and client applications through keywords and
categories with API Catalog and Integrated Search, ensuring
communities can easily find the API resources they need.
All of these features are made more powerful with Anypoint
Exchange, MuleSoft's marketplace for pre-built APIs and
integrations. Anypoint Exchange enables users within a company to
collaborate and reuse integrations and APIs across their entire
organization, dramatically increasing their speed and agility as
they continue to digitally transform.
Skilling up 100,000 Integration Trailblazers over the next
five years
Integration Trailblazers are digital champions –
Salesforce admins, developers, integration architects or someone in
a business function such as marketing or operations – that want to
learn more about the potential of APIs and integration, grow their
career and transform customer experiences. IDC projects that
Salesforce and its ecosystem will create 4.2 million jobs through
2024, underscoring the opportunity for skilling up the workforce of
the future with an understanding of APIs and integration.
MuleSoft, together with key alliances including Accenture and
Deloitte, will commit to skill up a total of 100,000 Integration
Trailblazers over the next five years to ensure that this
foundational skill set can be found across the enterprise. To help
the workforce of the future blaze their own integration trail and
accelerate digital transformation, MuleSoft has developed new
learning journeys tailored to organizational roles and learning
goals. The Trailmix is available today on Trailhead, Salesforce's
online learning platform, and includes topics on API basics, API
creation, API ROI and API ecosystems.
Comments on the news
- Eileen Rizzo, senior vice
president of IT, Ashley Stewart: "At
Ashley Stewart, we believe that by skilling up our employees on
integration and APIs, we not only help them thrive in their career
but also help our business thrive for the future. API-led
connectivity is the most critical skill and concept to learn to
create connected customer experiences and bring new innovations to
market. As we broaden the Integration Trailblazers within our team,
we will be able to accelerate our digital transformation
initiatives, particularly as we expand our SaaS solutions."
- Adam Burden, chief software
engineer, Accenture: "We're bridging the divide of legacy and cloud
by combining MuleSoft's API-centered integration platform with our
unique digital decoupling architecture patterns. Unlocking the
trapped value of data in the enterprise is a key priority for our
clients and MuleSoft's low-code approach will help enable 'citizen
integrators' to accelerate this journey. Accenture is excited
to commit to create 5,000 Integration Trailblazers in our
organization. They will work with our global team of certified
MuleSoft Developers and Architects who are imagining and creating
the boundaryless and adaptable integration solutions needed for
Future Systems."
- Paul Clemmons, principal,
Deloitte Consulting LLP, and global Salesforce alliance leader:
"Integration Trailblazers are uniquely positioned to drive real
change and value for their organizations and customers by
leveraging their individual perspective on the business and
combining it with critical integration skills. As part of this
pledge, we are targeting to develop thousands of our consultants as
Integration Trailblazers in the next few years. We are excited to
join MuleSoft in skilling up the workforce to drive digital
transformation with API-led connectivity and help these Integration
Trailblazers grow their career for today and the future."
- Simon Parmett, CEO, MuleSoft:
"By understanding the power of APIs and integration, anyone can
accelerate digital transformation from wherever they sit within
their company and dramatically increase the clockspeed of
innovation. Integration is the missing link to digital
transformation and every member of an organization must understand
how API-led connectivity can power connected customer experiences.
By delivering best-in-class products and skilling up the workforce
of the future, MuleSoft is uniquely positioned to propel companies
forward in this digital age."
Learn more about how you can become an Integration
Trailblazer at Dreamforce 2019
- Learn more about how MuleSoft will empower Integration
Trailblazers by attending the Integration Keynote on Wednesday, November 20 from 5-5:50 p.m. in Moscone North, Hall F:
https://www.mulesoft.com/dreamforce
- Become an Integration Trailblazer today and learn how
integration fuels connected customer experiences on Trailhead:
http://sfdc.co/integrationtrailblazer
- Additionally, Integration Trailblazers with object-oriented
programming backgrounds (technical developers and architects) can
become Integration Professionals. Check
out training.mulesoft.com for technical product training
and to find out how to become MuleSoft-certified.
Dreamforce 2019
Dreamforce is the world's largest
software conference with more than 171,000 registered attendees and
13 million online viewers. Bringing together thought leaders,
industry pioneers, and Trailblazers, Dreamforce is the ultimate
expression of Salesforce's values of trust, customer success,
innovation and equality. With more than 2,700+ sessions,
Trailblazers in every role and industry will learn how to achieve a
360-degree view of their customers and get hands-on with
Salesforce's latest product innovations including AI, voice,
integration and online learning. To learn more, please
visit: www.salesforce.com/dreamforce.
About MuleSoft, a Salesforce company
MuleSoft's
mission is to help organizations change and innovate faster by
making it easy to connect the world's applications, data
and devices. With its API-led approach to connectivity,
MuleSoft's market-leading Anypoint Platform™ empowers thousands of
organizations to build application networks. By unlocking data
across the enterprise with application networks, organizations can
easily deliver new revenue channels, increase operational
efficiency and create differentiated customer experiences. For more
information, visit https://www.mulesoft.com.
About Salesforce
Salesforce is the global leader in
Customer Relationship Management (CRM), bringing companies closer
to their customers in the digital age. Founded in 1999, Salesforce
enables companies of every size and industry to take advantage of
powerful technologies—cloud, mobile, social, internet of things,
artificial intelligence, voice and blockchain—to create a
360-degree view of their customers. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
MuleSoft is a registered trademark of MuleSoft, Inc., a
Salesforce company. All other marks are those of respective
owners.
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SOURCE MuleSoft