Discover Cardmembers Can Now Access Their Accounts Through Amazon Alexa
December 09 2019 - 10:26AM
Business Wire
Discover announced today that cardmembers can access their
credit card accounts with the power of their voices through Amazon
Alexa. The new Discover skill for Alexa offers customers a
convenient and hands-free way to access account information,
including their recent transactions, available credit, current
balance, rewards category information and payment due date.
Alexa, the cloud-based voice service that powers Alexa-enabled
devices, like Amazon Echo, Echo Show, and Echo Dot, provides
customers access to skills, capabilities similar to apps, but for
voice. Discover customers who have linked their account to Alexa
can access the new Discover skill by simply saying “Alexa, open
Discover.”
“We are committed to providing our customers with valuable
solutions that fit their routines, whether through our mobile app,
on the web or with voice,” said Shaida Lynch, vice president of
e-business at Discover. “As more consumers embrace voice-assisted
technologies, like Alexa, to help manage various aspects of their
lives, we’ll continue to provide solutions that meet our
cardmembers’ needs wherever or however they prefer to manage their
accounts.”
Alexa uses Amazon’s automatic speech recognition and language
technology that allows people to use their natural voices to
interact with Alexa-enabled devices. Discover customers who have
enabled the skill and linked their account can ask Alexa questions
or make a request posed in natural language such as:
- What are my recent transactions?
- What is my available credit?
- What is my current balance?
- What is my rewards category?
- When is my payment due?
Discover is continuing to test more ways for cardmembers to
manage their accounts with Alexa and will explore new commands that
focus on the customer and refine the user experience.
“We are always listening to our customers and are consistently
evaluating our strategies to align with their needs,” said Lynch.
“As consumer use of voice-assisted technology continues to climb,
we expect customer demand for new ways to manage their accounts to
also grow and anticipate building out our skill’s functionality
further.”
Discover customers with an Alexa-enabled device can enable the
skill using the following steps:
- Open the Alexa app or go to Alexa.Amazon.com. Tap or select
“Skills” and search for Discover.
- Select “Enable.”
- Link account by entering your Discover username and
password.
- Accept “Alexa Terms of Use.”
- Create a 4-digit voice code. The 4-digit voice code is specific
to the skill and separate from any other Discover PINs you may
have.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts and certificates of
deposit through its direct banking business. It operates the
Discover Global Network comprised of Discover Network, with
millions of merchant and cash access locations; PULSE, one of the
nation's leading ATM/debit networks; and Diners Club International,
a global payments network with acceptance around the world. For
more information, visit www.discover.com/company.
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version on businesswire.com: https://www.businesswire.com/news/home/20191209005601/en/
Brittney Mitchell Discover Media Relations 224-405-0730
brittneymitchell@discover.com Follow Us: @Discover_News
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