8x8 Named a Challenger in Gartner’s 2015 Magic Quadrant for Contact Center as a Service, North America
October 30 2015 - 7:15AM
Business Wire
Only Cloud Communications Provider to
Achieve Gartner Magic Quadrant Placement for Both Contact Center as
a Service (CCaaS) and Unified Communications as a Service
(UCaaS)
8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based
unified communications and contact center solutions, today
announced it has been named a Challenger in Gartner’s Magic
Quadrant for Contact Center as a Service, North America* for its
Virtual Contact Center (VCC) solution. This recognition comes on
the heels of 8x8’s recent position as a Leader in the Gartner Magic
Quadrant for Unified Communications as a Service, Worldwide** –
making it the only cloud communications provider to achieve
placement in both Magic Quadrants.
“8x8 broke new ground with VCC in 2015 and we are extremely
proud of our global contact center momentum,” said Vik Verma, CEO
at 8x8. “Our contact center customers want to optimize agent
productivity and consistently deliver a highly differentiated
experience across any media, including voice, email and chat. With
VCC’s sophisticated analytics layer that helps businesses deliver
unique insights into the customer experience, 8x8 continues to
deliver on that promise and offer customers a unified global
contact center solution with true worldwide presence. We believe
our latest Gartner placement marks a special milestone for the
company, with 8x8 positioned as the only cloud communications
provider in both the CCaaS and UCaaS Magic Quadrants.”
Offered as a standalone solution or as an integrated component
of 8x8’s complete Enterprise Communications as-a-Service (ECaaS)
solution, 8x8’s VCC empowers companies to deliver personalized
customer experiences through powerful features such as Expert
Connect, Virtual Queuing, Co-Browse, Personal Agent Connect, Web
Callback and Proactive Chat with natural language translation.
8x8’s recently announced VCC Analytics offers operational insights
and workflow optimization capabilities to help dramatically improve
agent performance. 8x8 natively offers both CCaaS and UCaaS
functionality, supporting single sign-on, shared presence and
directories, and instant messaging through its Expert Connect
integration.
Download the Report
Download a complimentary copy of the 2015 Gartner Magic Quadrant
Report for Contact Center as a Service, North America.
*Gartner, Magic Quadrant for Contact Center as a Service, North
America, Drew Kraus, Steve Blood, Daniel O'Connell, 15 October
2015.**Gartner, Magic Quadrant for Unified Communications as a
Service, Worldwide, Daniel O'Connell, Bern Elliot, 03 September
2015.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
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About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable enterprise cloud communications solutions to more than
40,000 businesses operating in over 100 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter, Google+ and Facebook.
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version on businesswire.com: http://www.businesswire.com/news/home/20151030005204/en/
8x8, Inc.Jodi Guilbault, 415-987-4970jodi.guilbault@8x8.com
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