New portal will give customers enhanced,
easy-to-use options to securely pay bills electronically
The city of Clearwater has chosen InvoiceCloud, an EngageSmart
(NYSE: ESMT) solution for online bill payment services, to launch
an enhanced online billing and payment system for Clearwater
customers. The new online payment portal launched May 31.
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With InvoiceCloud, the city of Clearwater offers customers a
more intuitive, convenient, and comprehensive way to pay and manage
their utility bills online. The city’s more than 118,000 residents
now have the option to pay their utility bills via Apple Pay,
Google Pay, PayPal, Venmo, and Pay by Text. Customers will continue
to have the option to pay bills via phone, check, or credit
card—including American Express—on the InvoiceCloud platform.
After creating a secure online account via InvoiceCloud,
Clearwater customers can store payment information and schedule
payments in advance, view bills online, pay multiple bills at once
with the shopping cart feature, and enroll in AutoPay.
Customers enrolled in AutoPay on Clearwater’s previous payment
system were required to confirm payment via email every month.
InvoiceCloud removes this step from the process, creating a more
seamless customer experience. If customers do not wish to create an
account, they can still view their bills online and make one-time
payments. The InvoiceCloud portal also offers the ability to opt
into email and text notifications so that customers can customize
their billing communications to receive reminders of upcoming due
dates and other updates.
“With InvoiceCloud, we’re pleased to offer our utility customers
an easier way to pay their utility bills and to manage their
accounts,” said the city of Clearwater’s Director of Utility
Customer Service Department, Cynthia Boyd. “We know that paying
bills can be a frustrating part of the day, so we’re excited that
customers now have numerous, secure payment options within a system
that is easy to navigate.”
To make use of these new bill management and payment options,
Clearwater customers can enroll on the InvoiceCloud portal
here.
About the City of Clearwater: The city of Clearwater is
located on the Gulf of Mexico in the Tampa Bay area. This
waterfront city is home to one of America’s best beaches, has a
walkable downtown, waterfront parks, great places to dine out, and
a state-of-the-art aquarium. You’ll also find the Spring Training
home of the Philadelphia Phillies and phenomenal entertainment
venues.
About InvoiceCloud: InvoiceCloud, an EngageSmart
solution, is the leading provider of online bill payment services.
Founded in 2009, the company has grown to be one of the leading
disruptors in the cloud-based electronic bill presentment and
payment (EBPP) space, helping institutions put customer experience
first. By switching to InvoiceCloud, clients improve customer
engagement, loyalty, and efficiency while reducing churn and missed
payments in the process. With over 2,600 clients across the US and
over 50 million payments processed annually, InvoiceCloud is one of
the most secure, innovative, and inclusive fintech solutions in the
market. To learn more, visit www.InvoiceCloud.com.
About EngageSmart: EngageSmart is a leading provider of
vertically tailored customer engagement software and integrated
payments solutions. At EngageSmart, our mission is to simplify
customer and client engagement to allow our customers to focus
resources on initiatives that improve their businesses and better
serve their communities. Headquartered in Braintree, Massachusetts,
EngageSmart offers single instance, multi-tenant, true
Software-as-a-Service (“SaaS”) vertical solutions, including
SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are
designed to simplify our customers’ engagement with their clients
by driving digital adoption and self-service. EngageSmart serves
84,000 customers in the SMB Solutions segment and more than 3,100
customers in the Enterprise Solutions segment across five core
verticals: Health & Wellness, Government, Utilities, Financial
Services, and Giving. For more information, visit
https://engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements Certain statements about
EngageSmart’s business in this release are “forward-looking
statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 and are based on current expectations and
assumptions that are subject to risks and uncertainties. All
statements contained in this news release that do not relate to
matters of historical fact should be considered forward-looking
statements, and are generally identified by words such as “expect,”
“intend,” “anticipate,” “estimate,” “believe,” “future,” “could,”
“should,” “plan,” “aim,” and other similar expressions. These
forward-looking statements include, but are not limited to,
statements regarding the anticipated benefits and use of the
InvoiceCloud platform and other statements that are not historical
facts. These forward-looking statements are neither promises nor
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actual results and events to differ materially from those contained
in the forward-looking statements. Actual results and events could
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and intellectual property-related risks, among others. Other
important risk factors that could affect the outcome of the events
set forth in these statements and that could affect EngageSmart’s
operating results and financial condition are discussed in Item 1A
of our Annual Report on Form 10-K for the year ended December 31,
2021 and our Form 10-Q for the quarter ended March 31, 2022, as
updated by our future filings with the Securities and Exchange
Commission. Such statements are based on EngageSmart’s beliefs and
assumptions and on information currently available to EngageSmart.
EngageSmart disclaims any obligation to publicly update or revise
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version on businesswire.com: https://www.businesswire.com/news/home/20220610005096/en/
Media: Katie Jacobs Quarter Horse PR for InvoiceCloud
InvoiceCloud@qh-pr.com
Investor Relations: Josh Schmidt EngageSmart, Inc.
IR@engagesmart.com
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