DULLES, Va., Nov. 20, 2014 /PRNewswire/ -- Raytheon
Professional Services (RPS) LLC, a subsidiary of Raytheon Company
(NYSE: RTN) in partnership with General Motors (NYSE: GM) received
a 2014 Automotive Training Managers Council (ATMC) National
Excellence in Training Award. This award recognizes Raytheon for
its innovative approach in transforming the learning solutions of
GM to ensure their dealership technicians are thoroughly trained to
fix increasingly complex vehicles right the first time and deliver
an exemplary customer service experience.
"The ATMC National Excellence in Training Award is a coveted
award because it is judged and decided by our peers in the
automotive training industry," said Dave
Letts, vice president Raytheon Professional Services. "Over
the last 15 years, the RPS team, in partnership with GM's training
leaders, has turned GM's technical training program into a model
for other global organizations by aligning it to the company's key
business challenges and continually adapting and evolving it to
their needs."
In the United States alone, GM
has more than 4,300 dealerships with approximately 29,000
technicians. Every year, these technicians undergo additional
training to ensure their technical skills and overall knowledge
keep pace with the increasing number of sophisticated technologies
applied across all vehicle systems in new GM models.
"GM is dedicated to seeking innovative ways to design our cars
and adopt the latest technology," said Mark
Miller, director Dealer Service and Warranty Operations. "As
our vehicles become more technologically advanced, ensuring that
our technical training program is best-in-class is critical to our
success."
In 2014, RPS introduced more innovative delivery methods to make
training for GM technicians accessible anytime, anywhere, and
increase speed-to-competency. Innovations included:
Performance Support Objects (post-training learning
reminders); GM TechTube (YouTube-like videos for GM technicians);
and immersive Boot Camps on specific subjects.
The ATMC annually recognizes outstanding or innovative training
programs designed for the automotive and truck industry.
About General Motors
General Motors Co. (NYSE:GM, TSX: GMM) and its partners
produce vehicles in 30 countries, and the company has leadership
positions in the world's largest and fastest-growing automotive
markets. GM, its subsidiaries and joint venture entities sell
vehicles under the Chevrolet, Cadillac, Baojun, Buick, GMC, Holden,
Jiefang, Opel, Vauxhall and Wuling brands. More information on the
company and its subsidiaries, including OnStar, a global leader in
vehicle safety, security and information services, can be found at
http://www.gm.com.
About Raytheon
Raytheon Company, with 2013 sales of $24 billion and 63,000 employees
worldwide, is a technology and innovation leader specializing in
defense, security and civil markets throughout the world. With a
history of innovation spanning 92 years, Raytheon
provides state-of-the-art electronics, mission systems integration
and other capabilities in the areas of sensing; effects; and
command, control, communications and intelligence systems, as well
as cyber security and a broad range of mission support
services. Raytheon is headquartered in Waltham, Mass. For more about Raytheon, visit
us at www.raytheon.com and follow us on Twitter
@Raytheon.
Media Contact
Nathalie Bloomfield
972.205.5200
iispr@raytheon.com
SOURCE Raytheon Company