Humana Medicare plans are recommended by
USAA
Beneficiaries can expect simple and secure
enrollment both online and over the phone
Humana Inc. (NYSE: HUM) today announced details of its 2021
Medicare product offerings, including Medicare Advantage and
Prescription Drug Plans that are built with the benefits and
options people eligible for Medicare need most. Beneficiaries will
also have new choices through the launch of 69 new MAPD plans
across hundreds of additional counties.
For 2021, Humana’s MA, including Honor plans, and MAPD plans are
all recommended by USAA, a company known for its customer
satisfaction and commitment to the financial security of current
and former members of the U.S. military. For the second year in a
row, Humana will offer its Humana Honor Medicare Advantage plans –
which are available to all people with Medicare and may provide
veterans with the health coverage they need.
“For 2021 we’ve expanded our footprint, increased plan value and
we’re enabling safe education and enrollment for beneficiaries – we
call that Human Care, delivering what matters most for our
members,” said Alan Wheatley, President, Retail Segment at Humana.
“We’re also excited that our plans are recommended by USAA, a
leader in customer satisfaction.”
In part because of the ongoing coronavirus pandemic, Humana has
expanded its online and telephonic enrollment capabilities in order
to protect people with Medicare as they explore their health care
options. People eligible for Medicare can connect with Humana sales
agents and brokers through telephonic appointments and can view
online presentations to help them feel safe and confident while
choosing the best plan for their needs.
According to 2019 Deft research, agents and brokers remain key
to the Medicare shopping process. Humana has invested in its agents
in hopes of creating the best possible customer experiences for
people shopping for Medicare plans. When appropriate and safe to do
so, Humana will offer contact-free and socially distanced
one-on-one appointments with agents, based on the guidance of local
health officials in every state. Whether in person or virtually,
all enrollment options will connect people with Medicare with a
local agent who’s knowledgeable about their care needs and who
understands their community.
Additional Highlights of Humana’s 2021 Medicare Advantage and
Prescription Drug plans:
- For all MAPD members, benefits include $0 telehealth copays for
primary care physician (PCP) visits, urgent care, and outpatient
behavioral health, $0 copays for COVID-19 testing, and a Health
Essentials Kit (up to one per year). Health Essentials Kits include
useful items for preventing the spread of COVID-19 and other
viruses like the flu.
- For MAPD members with a COVID diagnosis, there is $0 copay for
treatment and 14 days of home-delivered meals (up to 28
meals).
- Insulin Savings Program (ISP) included on about half of
Humana’s MAPD plans and a third of PDP plans to help members save
on their diabetes medications; members will pay no more than $35
for a 30-day supply of select insulins.
- Expanded Healthy Foods Card to additional Dual Eligible Special
Needs Plans (D-SNP). The Healthy Foods Card is available to all
members on D-SNP plans. Humana’s Healthy Foods card provides
qualifying members a monthly allowance, depending on location, of
up to $75. With the Healthy Foods Card, Dual-Eligible
(Medicare/Medicaid) members can purchase approved food and
beverages at a variety of national chains, such as Walmart, Kroger
(including their brand portfolio), Walgreens and CVS.
- Humana Honor, a Medicare Advantage plan in its second year,
designed with U.S. military veterans in mind, expanding into 46
states – up from 27 states in 2020.
- Included with most MAPD and DSNP plans are key extra benefits
like dental, vision, over-the-counter (OTC) allowance, fitness
program memberships, and home-delivered meals following an
inpatient hospital stay.
- Members have access to preferred mail-order cost sharing at
Humana Pharmacy, where they may enjoy additional savings and the
ease of prescriptions being delivered right to their door. Humana
Pharmacy is rated #1 in Customer Satisfaction with Mail Order
Pharmacies, three years in a row, by JD Power. (Humana Pharmacy
received the highest score among mail order pharmacies in the J.D.
Power 2018-2019-2020 U.S. Pharmacy Studies of customers’
satisfaction with their pharmacy. Visit jdpower.com/awards.)
* Other pharmacies are available in our network.
Humana has served Medicare beneficiaries for more than 30 years,
with nearly 8.4 million Medicare members in all 50 states,
Washington, D.C. and Puerto Rico, as of June 30, 2020. Nearly 4.5
million of those members are enrolled in a Medicare Advantage
plan.
The Medicare Advantage and Prescription Drug Plan Annual
Election Period (AEP) begins Oct. 15 and continues through Dec. 7,
2020. During this enrollment period, people eligible for Medicare
can choose Medicare Advantage and Prescription Drug Plans for the
upcoming year – with coverage that takes effect on Jan. 1, 2021.
Humana also offers Medicare Supplement plans, which can be
purchased year-round.
Medicare Advantage Plans Medicare Advantage plans include
all the benefits of Original Medicare (Parts A and B) in addition
to offering additional health and wellness benefits and services.
Many Medicare Advantage offerings combine medical and prescription
drug coverage into one, easy-to-use plan.
Humana offers a wide choice of Medicare Advantage plans across
the country – from HMOs, to local and regional PPOs and Private
Fee-for-Service (PFFS) plans – designed to meet a variety of needs.
In 2021, Humana will expand HMO offerings into 125 new counties and
introduce LPPO plans in 98 new counties – marking a significant
opportunity to serve more than three million additional
Medicare-eligible individuals across the country.
In addition to the features highlighted above, many Humana
Medicare Advantage plans also include:
- Coverage for Medicare Parts A and B, with predictable
copayments and no deductibles.
- Part D prescription drug coverage (Medicare Advantage plans
without Part D prescription coverage are also available).
- Maximum out-of-pocket protection (on all Humana Medicare
Advantage plans).
- Programs designed to improve health and manage chronic
conditions.
In 2021, most Humana Medicare Advantage members will continue to
have access to Go365TM, a wellness and rewards program designed to
motivate and reward members for taking steps to improve and
continue their healthy behaviors.
In addition, eligible Humana Medicare Advantage members who need
help remaining independent at home have access to their own
personal care manager through Humana At HomeSM. Humana At Home Care
Managers will call qualifying Medicare Advantage members regularly
and provide personalized education and assistance in accessing
resources for medications, transportation and more. Eligible
members leaving a hospital who are at high risk to be readmitted
can get help from Humana at Home Care Managers with understanding
and accessing the support they need to make the transition back
home as smooth as possible.
Stand-Alone Prescription Drug Plans
Humana PDP will offer enhancements to its current three plans.
For 2021, Humana will again offer a co-branded prescription drug
plan with Walmart and Sam’s Club pharmacies called Humana Walmart
Value Rx. Humana will also offer the Humana Premier Rx and Humana
Basic Rx stand-alone prescription drug plans nationally. While plan
benefits will remain relatively stable heading in 2021, there are
some important new features – such as the expansion of the
preferred retail pharmacy network on the Humana Walmart Value Rx
Plan and the Humana Premier Rx Plan and the addition of a preferred
retail pharmacy network on the Humana Basic Rx Plan. The PDP
network provides access to more than 60,000 pharmacies across the
country, including Walmart, Walmart Neighborhood Market, Sam’s Club
(no membership required), Publix, Kroger Health and its family of
pharmacies, Harris Teeter, HEB, and Costco (no membership
required).
For More Information
For more information about Humana’s 2021 Medicare offerings,
visit www.Humana.com/Medicare or call toll-free 1-800-213-5286
(TTY: 711). Licensed sales agents are available 8 a.m. to 8 p.m.
local time, seven days a week.
* Message and data rates may apply.
About Humana
Humana Inc. (NYSE: HUM) is committed to helping our millions of
medical and specialty members achieve their best health. Our
successful history in care delivery and health plan administration
is helping us create a new kind of integrated care with the power
to improve health and well-being and lower costs. Our efforts are
leading to a better quality of life for people with Medicare,
families, individuals, military service personnel, and communities
at large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
Additional Information:
Humana is a Medicare Advantage HMO and PPO organization with a
Medicare contract. Enrollment in any Humana plan depends on
contract renewal. This information is not a complete description of
benefits. Call 1-800-213-5286 (TTY: 711), Monday through Friday
from 8 a.m. to 8 p.m. local time, for more information.
Limitations on telehealth services, also referred to as virtual
visits or telemedicine, vary by state. These services are not a
substitute for emergency care and are not intended to replace your
primary care provider or other providers in your network. Any
descriptions of when to use telehealth services are for
informational purposes only and should not be construed as medical
advice. Please refer to your evidence of coverage for additional
details on what your plan may cover or other rules that may
apply.
The Humana Prescription Drug Plan (PDP) pharmacy network
includes limited lower-cost, preferred pharmacies in urban areas of
CT, DE, IA, MA, MD, ME, MI, MN, MO, MS, MT, ND, NH, NJ, NY, PA, RI,
SD, WY; suburban areas of CA, CT, DE, HI, IL, MA, MD, ME, MN, MT,
ND, NH, NJ, NY, PA, PR, RI, VT, WV; and rural areas of AK, IA, MN,
MT, ND, NE, SD, VT, WY. There are an extremely limited number of
preferred cost share pharmacies in urban areas in the following
states: DE, MA, ME, MN, MS, ND, NY; suburban areas of: MT and ND;
and rural areas of: ND. The lower costs advertised in our plan
materials for these pharmacies may not be available at the pharmacy
you use. For up-to-date information about our network pharmacies,
including whether there are any lower-cost preferred pharmacies in
your area, please call Customer Care at 1-800-281-6918 (TTY: 711)
or consult the online pharmacy directory at Humana.com.
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Marvin Hill Humana Corporate Communications 502-580-3950
mhill1@humana.com
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