UK business to transform the customer experience for
professional builders and tradespeople
LAS VEGAS, April 26, 2017 /PRNewswire/ -- SUITEWORLD 2017
-- Oracle NetSuite Global Business Unit (GBU), the industry's
leading provider of cloud financials / ERP, HR and omnichannel
commerce software suites, today announced that BUILT/, a new
company supported by a leading UK based organization in the sector,
has selected NetSuite's unified cloud commerce platform to support
its omnichannel B2B business.
Officially unveiled today at SuiteWorld, BUILT/ aims to make it
quicker and easier for professional builders to source materials
for their projects, placing a greater focus on providing a superior
brand experience with a digital-first approach designed around the
customer. Offering both online and brick-and-mortar channels,
BUILT/ will run its entire business on the NetSuite unified cloud
commerce platform including ecommerce, point-of-sale, order and
inventory management, CRM and financials. With NetSuite, BUILT/
will have a flexible, scalable platform that can help manage the
business through every stage of its growth.
"We wanted a single, flexible platform that avoided silos of
information and had the flexibility to change as the business
evolved," said Nick Thomas, CEO of
BUILT/. "When evaluating options, it was clear that only NetSuite
would be able to support our approach of 'start small, grow
fast'."
Meeting the needs of small and midsize builders who source
materials on a project-by-project basis, BUILT/'s mobile-optimized
webstore, powered by NetSuite SuiteCommerce Advanced, will allow
materials to be sourced more easily and builders will be able to
order materials and have them shipped to the project site or
collected in store.
Further unifying the online and in-store experience, a project
product list can be created online. The customer can visit a local
store and have a sales associate access their saved project list
utilizing the NetSuite SuiteCommerce InStore point-of-sale (POS)
system and work with them to finalize the list and complete the
purchase in store. Products that a builder finds in store, but is
not ready to purchase, can be added to their ecommerce cart or list
and transacted later online or during another store visit.
With SuiteCommerce Advanced and SuiteCommerce InStore, which are
natively unified with NetSuite's order and inventory management
system, real-time product availability can be shown online. Store
associates will have visibility into inventory anywhere in the
business, enabling them to fulfill orders from any inventory
location be it a store, distribution center or even drop ship from
a supplier.
"Our mission is to make the entire purchasing experience as
painless and efficient as possible. Greater convenience and ease of
doing business rank among our customers' top priorities. With
NetSuite, we intend to ensure we support these customer
expectations," said Thomas.
NetSuite's unified commerce platform will deliver the following
benefits to BUILT/:
- More than online purchasing. In addition to providing a
great online purchasing experience with SuiteCommerce Advanced,
builders can set up an online account that will allow them to get
their purchase history, check their account balance, pay invoices
online and more.
- Modern POS system. With full POS capabilities for
conducting complex transactions, SuiteCommerce InStore also enables
store associates to better engage with customers by empowering them
with full access to customer, order and inventory information.
- Single customer view. All customer information is
captured in a single repository, providing a 360-degree view of all
customer activity, including purchases, returns, exchanges, store
visits, service requests and marketing campaigns.
- Built-in business intelligence. BUILT/ will have
real-time access to its business performance across customer, order
and inventory data for better decision making, and advanced
reporting to provide detailed financial reports to its parent
company.
- Streamlined IT with low cost and complexity. NetSuite's
proven, secure cloud solution eliminates the hassles of managing,
maintaining and upgrading business applications while allowing the
company to quickly and easily set up new outlets as the company
grows.
- A scalable platform that can grow with the company.
NetSuite provides a highly scalable platform for growth, with the
ability to quickly and easily add functionality as BUILT/ opens new
stores and expands across the UK.
About Oracle NetSuite Global Business Unit
Oracle NetSuite Global Business Unit pioneered the Cloud
Computing revolution in 1998, establishing the world's first
company dedicated to delivering business applications over the
internet. Today, Oracle NetSuite Global Business Unit provides a
suite of cloud-based financials / Enterprise Resource Planning
(ERP), HR and omnichannel commerce software that runs the business
of companies in more than 100 countries. For more information,
please visit www.netsuite.com.
Follow Oracle NetSuite Global Business Unit's Cloud blog,
Facebook page and @NetSuite Twitter handle for real-time
updates.
About Oracle
Oracle offers a comprehensive and fully integrated stack of
cloud applications and platform services. For more information
about Oracle (NYSE: ORCL), visit www.oracle.com.
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