TELUS Network Ranked Top Wireless Network in Canada by J.D. Power
April 23 2020 - 1:00PM
TELUS proudly announced today that it has been recognized as first
in Network Quality Performance in Eastern Canada and tied for first
in Ontario according to the 2020 J.D. Power Canada Wireless Network
Quality Study. This achievement marks six consecutive years that
TELUS has won a J.D. Power Award for its network quality across one
or more of the regions evaluated, reinforcing the strength of the
TELUS network across the country.
“This multi-year recognition from J.D. Power is a testament to
the critical investments TELUS has made in our network
infrastructure and wireless technology. With more people working,
learning and spending time at home, it has never been more
important for Canadians to have access to world-leading networks
that keep them connected to the economic, educational and social
resources that matter most,” said Darren Entwistle, President and
CEO, TELUS. “We are incredibly proud of this achievement that marks
yet another significant milestone in our relentless pursuit of
wireless excellence and innovation across Canada.”
TELUS’ wireless and wireline networks continue to serve
Canadians extremely well during COVID-19. Usage has spiked
considerably as Canadians stay home and keep connected to school,
work, government support, and friends and family. We continue to
grow and maintain capacities that support TELUS’ strict network
resiliency and world class performance standards to ensure that our
customers have a seamless, robust experience in these challenging
times.
Across all three regions in Canada, TELUS had the fewest
problems per 100 connections, making it the best in Canada for
wireless reliability. The recognition from J.D. Power accompanies
the significant, sustained accolades TELUS has repeatedly earned
over the years in respect of our world-leading wireless network.
This year, TELUS was recognized by other industry-leading experts,
including Opensignal, Ookla, and Tutela, in addition to PC Mag in
2019, building on an outstanding record of achievement with respect
to network excellence. Notably, these awards are based on TELUS’
national networks, inclusive of both urban and rural coverage.
Since 2000, TELUS has invested almost $200 billion in network
infrastructure, spectrum, and operations to enhance the coverage,
speed, and reliability of its world-class network and connect
customers from coast to coast to coast. TELUS has committed to
invest a further $40 billion over the next three years in critical
technology components to support the roll out of 5G networks which
will enhance innovation and help drive digital development across
industries in a new age of hyper-connectedness.
About TELUSTELUS (TSX: T, NYSE: TU) is a
dynamic, world-leading communications and information technology
company with $14.7 billion in annual revenue and 15.2 million
customer connections spanning wireless, data, IP, voice,
television, entertainment, video and security. We leverage our
global-leading technology to enable remarkable human outcomes. Our
longstanding commitment to putting our customers first fuels every
aspect of our business, making us a distinct leader in customer
service excellence and loyalty. TELUS Health is Canada's largest
healthcare IT provider, and TELUS International delivers the most
innovative business process solutions to some of the world’s most
established brands.
Driven by our passionate social purpose to connect all Canadians
for good, our deeply meaningful and enduring philosophy to give
where we live has inspired our team members and retirees to
contribute more than $700 million and 1.3 million days of service
since 2000. This unprecedented generosity and unparalleled
volunteerism have made TELUS the most giving company in the
world.
For more information about TELUS, please visit telus.com, follow
us @TELUSNews on Twitter and @Darren_Entwistle on Instagram.
For more information, please
contact:Brandi Rees TELUS Media Relations
brandi.rees@telus.com
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