Operational Savings Achieved through Proactive
Monitoring and Rapid Troubleshooting.
OTTAWA,
ON, Nov. 12, 2024 /CNW/ - Martello
Technologies Group Inc., ("Martello" or the "Company") (TSXV:
MTLO), an expert in user experience management for Microsoft
Teams, has commissioned EnableUC to develop a cost model that
reveals the operational savings IT teams can achieve with
Martello's Vantage DX. The cost model highlights how Vantage DX's
proactive monitoring and accelerated troubleshooting can
drastically reduce Microsoft Teams support tickets by 60% and,
depending on organization size, reduce support costs by 50-70%.
Kevin Kieller, Lead Analyst at
EnableUC, states, "Native Microsoft tools offer real-time
monitoring but often detect issues too late, putting IT in
firefighting mode. Proactive monitoring allows IT to resolve issues
before they impact users or allows communication of alternative
strategies to minimize user impacts. This means an organization
with 1,000 users could halve their IT support labor and an
organization with more than 10,000 users might reduce IT support
costs by two thirds."
Vantage DX delivers proactive monitoring with synthetic testing
robots that simulate Teams user actions like starting meetings and
sharing content, to proactively identify issues. For problems not
detected proactively, Vantage DX complements Microsoft's native
tools with end-to-end network visibility and analytics-driven
troubleshooting, cutting investigation time in half and further
optimizing IT resources.
Martello continues to focus on the goal of making life easier
and operations more efficient. Following the development of this
cost model, Martello released a new Microsoft Outage Early Warning
feature in Vantage DX, leveraging AI to automatically alert
customers about Microsoft service outages approximately an hour
before Microsoft acknowledges an issue. This feature also
identifies which of a customer's sites are impacted by the outage
and sends alerts as Teams service comes back online at each site.
This proactive approach allows IT to communicate with users and
activate contingency plans, avoiding troubleshooting problems
beyond their control.
Martello customers recently experienced the value of this new
feature during a Microsoft outage on October
24, 2024, where they had early warning of an outage almost 3
hours before it was acknowledged by Microsoft.
To learn more about the operational cost savings that can be
achieved with Vantage DX please visit:
https://martellotech.com/cost-model-saving/
About Martello Technologies Group
Martello (TSXV: MTLO) is a technology company that provides user
experience management solutions purpose-built for Microsoft Teams.
The Company's Vantage DX solution enables IT teams to deliver a
frictionless Microsoft Teams experience to their users. With
Vantage DX, IT can move from reactive to proactive by detecting
potential performance issues before they impact users, and speeding
resolution time from days to minutes. This leads to increased
productivity, realizes efficiencies, and allows businesses to
harness the full value of Microsoft Teams. Martello is a public
company headquartered in Ottawa,
Canada with employees in Europe, North
America and the Asia
Pacific region. Learn more at
http://www.martellotech.com
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that term is defined in the policies of the TSXV) accepts
responsibility for the adequacy or accuracy of this news
release.
This press release does not constitute an offer of the
securities of the Company for sale in the
United States. The securities of the Company have not been
registered under the United States Securities Act of 1933, (the
"1933 Act") as amended, and may not be offered or sold within
the United States absent
registration or an exemption from registration under the 1933
Act.
This press release shall not constitute an offer to sell or
the solicitation of an offer to buy nor shall there be any sale of
the securities in any state in which such offer, solicitation or
sale would be unlawful.
SOURCE Martello Technologies Group Inc.
