IT Teams can now find and troubleshoot
problems before they impact users with end-to-end Teams Phone user
experience management.
OTTAWA,
ON, Feb. 12, 2025 /CNW/ - Martello
Technologies Group Inc., ("Martello" or the "Company") (TSXV:
MTLO), a provider of experience management solutions for enterprise
collaboration announced today it is first to market with proactive
monitoring for Teams Phone. This is a key enhancement to its
flagship product Vantage DX, which helps IT teams in
enterprises and managed service providers (MSPs), get ahead of
Microsoft Teams issues.
Vantage DX gives IT teams and MSPs new synthetic testing
capabilities that place calls to public switched telephone network
(PSTN) phone numbers 7x24, to identify connection and call quality
issues before users are affected. The new functionality extends
Vantage DX's synthetic testing to all Microsoft Teams core and
premium services: Teams collaboration, Teams Rooms and now Teams
Phone.
"Enterprises need a frictionless Teams experience, especially
with premium services like Teams Phone. The technical complexity of
Teams Phone can make that hard for IT groups and MSPs to deliver,"
said Randah McKinnie, Vice President
Product at Martello. "Vantage DX simplifies and makes
troubleshooting highly efficient with proactive monitoring and
end-to-end visibility."
Part of what makes Teams Phone technically complex is there are
many third-party solution components such as SIP trunks and the SBC
that converts IP traffic to session initiation protocol (SIP) so it
can cross the PSTN, creating more opportunities for degradation and
failures to occur.
Vantage DX addresses this in two ways. First, synthetic testing
identifies issues proactively, evaluating call quality between
Teams Phone and recipient numbers in the PSTN. Second, it provides
end-to-end visibility, including session border controller (SBC)
and Microsoft call quality data. That makes it possible for
troubleshooting teams to pinpoint the root causes of issues in
minutes instead of hours.
Visibility, comprehensive monitoring and proactive alerts are
all reasons Microsoft MVP and former CIO Brien Posey has given
Vantage DX a score of 4.9 out of 5 in a Vantage DX product review
released today.
"The biggest thing that makes Vantage DX so worthwhile is that
it allows IT and MSP teams to be proactive, efficient and
effective," according to Posey. "It provides detailed insights into
the user experience to pinpoint the cause of issues and fix them
before they become disruptive."
Proactive monitoring for Teams Phone is available as part of
Vantage DX on February 13,
2025.
Resources
Product Review – Vantage DX
Microsoft Teams Phone Use Case
Blog – Think proactive monitoring for Teams Phone is too good to be
true? Think again
About Martello Technologies Group
Martello (TSXV: MTLO) is a technology company that provides
experience management solutions for enterprise collaboration tools
such as Microsoft Teams and Mitel unified communications. The
Company's Vantage DX solution enables IT teams and managed service
providers (MSPs) to deliver a frictionless Microsoft Teams user
experience. With Vantage DX, they can move from reactive to
proactive support by detecting potential performance issues before
they impact users, and speeding resolution time from days to
minutes. This leads to increased productivity, realizes
efficiencies, and allows businesses to harness the full value of
Microsoft Teams. Martello is a public company headquartered
in Ottawa, Canada with employees
in Europe, North America and the Asia
Pacific region. Learn more
at www.martellotech.com
Neither the TSXV nor its Regulation Services Provider (as
that term is defined in the policies of the TSXV) accepts
responsibility for the adequacy or accuracy of this news
release.
This press release does not constitute an offer of the
securities of the Company for sale in the
United States. The securities of the Company have not been
registered under the United States Securities Act of 1933, (the
"1933 Act") as amended, and may not be offered or sold within
the United States absent
registration or an exemption from registration under the 1933
Act.
This press release shall not constitute an offer to sell or
the solicitation of an offer to buy nor shall there be any sale of
the securities in any state in which such offer, solicitation or
sale would be unlawful.
SOURCE Martello Technologies Group Inc.
