NEW YORK, LONDON and OSLO,
Norway, Dec. 14, 2017
/PRNewswire/ -- Confirmit has today announced that RS Components
(RS), the global distributor for engineers, has renewed its
agreement with the company for a further three years. RS has worked
with Confirmit to implement and run its strategic Voice of the
Customer (VoC) program since 2014 and uses the Confirmit Horizons
platform for all survey distribution, feedback collection,
reporting, action management and alerting.
The RS VoC program captures feedback from customers covering 29
markets, 17 languages, any one of nine individual activities, and
any combination of seven channels. Since implementation, the
company has seen its Net Promoter Score® steadily increase year on
year as a result of the improvements made to the customer journey
identified through the platform.
Nick Brookes, Global Head of
Customer & Performance Insight at RS, explained: "Our VoC
program is core to what we do as a business and we'll only become
first choice in the eyes of our customers if we deliver a
market-leading Customer Experience. Over 1,200 team members around
the world have self-service access to our reporting dashboards
through Confirmit Horizons, enabling us to focus on driving
improvements for our customers at a local, regional and global
level."
In addition to the existing program components, which include
survey design and deployment, tailored reporting, sophisticated
action management and consulting services, the team at RS now plans
to dig deeper into customer feedback through text analytics using
Confirmit Genius.
Brookes continued: "We are very excited by the opportunities
presented by text analytics, which will help us take customer
insight to a new level. Our relationship with Confirmit has been a
true partnership from day one, and I'm confident that by working
closely with the Confirmit team on this expansion, we'll be able to
generate greater value than ever before."
Tim Hannington, EVP, Confirmit,
said: "I'm delighted that Confirmit will be part of the future of
RS for the next three years – and hopefully much longer. We've
developed a close working partnership that has pushed the
boundaries of Customer Experience programs, driving culture change
from the inside out. RS should be congratulated for both their
foresight and the courage to invest in the long-term vision that
both parties have developed since the partnership began. It's been
truly rewarding to see RS drive the tangible results of their
thriving program back into their key operations since they joined
us, and I'm sure they will continue to be one of our most
innovative and successful clients as their CX program expands."
About Confirmit
Confirmit is the world's leading SaaS
vendor for multi-channel Customer Experience, Employee Engagement,
and Market Research solutions. The company has offices in
Oslo (headquarters), Grimstad,
London, Moscow, New
York, San Francisco,
Sydney, Vancouver, and Yaroslavl. Confirmit's software
is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research
agencies worldwide with a wide range of software products for
feedback / data collection, panel management, data processing,
analysis, and reporting. Customers include Aurora, British Airways,
British Standards Institution, Copart, Cross-Tab, Dow Chemical,
GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead
Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony
Mobile Communications, and Swisscom.
Visit www.confirmit.com for more information.
About RS Components
RS Components and Allied
Electronics are the trading brands of Electrocomponents plc, the
global distributor for engineers. With operations in 32 countries,
we offer more than 500,000 products through the internet,
catalogues and at trade counters to over one million customers,
shipping around 50,000 parcels a day. Our products, sourced from
2,500 leading suppliers, include electronic components, electrical,
automation and control, and test and measurement equipment, and
engineering tools and consumables.
Electrocomponents is listed on the London Stock Exchange and in
the last financial year ended 31 March
2017 had revenues of £1.51bn.
For more information, please visit the website at
www.rs-online.com.
Media Contact
Sara Beth
Fahey
Matter Communications
confirmit@matternow.com
(401) 351-9507
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SOURCE Confirmit