NEW
DELHI, June 26, 2024 /CNW/ -- Comviva, the global
leader in customer experience and data monetization solutions,
today announced that it has been named a Visionary in the 2024
Gartner Magic Quadrant for AI in CSPs Customer and Business
Operations report.
Gartner defines the market of AI in communications service
provider (CSP) customer and business operations as commercial
off-the-shelf (COTS) products. They are either capabilities
embedded in CSP-specific operational technology (OT) applications
(such as channels, CRM and other business support system [BSS]
applications) or industry-agnostic horizontal applications
delivering AI/machine learning (ML)-based customer and business
operations to CSPs. CSP customer and business operations refer to
marketing, sales, customer acquisition, customer journey, billing
and revenue management, revenue assurance, and related risk
management. The scope of AI products covers data readiness, life
cycle management of algorithms and their application to CSP
customer and business operations.
Comviva's vision is to revolutionize the telecommunications
industry by harnessing the transformative power of AI and
Generative AI. With AI use cases across
its MobiLytix™ and BlueMarble solutions, Comviva is
enabling businesses to create, manage, and deliver real-time
personalization, contextualized customer experiences, and
intelligence-driven commerce at scale. Comviva has been noted for
its strength in content creation, natural language generation,
decision intelligence and machine learning.
"To thrive in today's digital economy, businesses must
accelerate the adoption of AI and related digital technologies.
Comviva's greatest strength has been our intelligent platforms that
deliver personalized experiences and engagement across the customer
journey," said Rajesh
Chandiramani, CEO at Comviva. "We are excited by this
recognition as we believe that this affirms our strategic direction
and leadership in revolutionizing telecommunications with AI.
Comviva's strong position in the quadrant validates our commitment
and progress toward leveraging next-gen technologies in our
solutions to deliver exceptional customer experiences."
Comviva integrates state-of-the-art AI technologies across its
comprehensive product portfolio, driving innovation, enhancing
customer experiences, and optimizing business operations for
Communications Service Providers (CSPs) around the world.
Source: Gartner Magic Quadrant for AI in CSP Customer and
Business Operations, by Pulkit
Pandey, Amresh Nandan,
Peter Liu, 4
June 2024.
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally, MAGIC
QUADRANT is a registered trademark of Gartner, Inc. and/or its
affiliates and are used herein with permission. All rights
reserved.
Contact
Sundeep Mehta,
+91()9910030732,
sundeep.mehta@comviva.com
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SOURCE Comviva