AI-driven innovation delivers operational
improvements and significant ROI to large, global enterprises
BOSTON and LONDON, July 16,
2024 /PRNewswire/ -- Lakeside Software, the leading
IT data intelligence company, has announced the general
availability of its SysTrack Intelligence Package, which adds
AI-insights to the company's unmatched collection and analysis of
endpoint data in the end-user monitoring space. The new offering
accelerates the value of this data, enabling organizations to
proactively anticipate and mitigate a wider range of IT issues
before they escalate. The introduction of the SysTrack Intelligence
Package generated several new contracts and a significant pipeline
with new and existing SysTrack customers in the second quarter and
contributed to overall bookings growth of more than 70 percent in
the first half of 2024.
By integrating artificial intelligence and machine learning
(AI/ML), the SysTrack Intelligence Package can analyze patterns and
trends within vast datasets faster than ever, offering a powerful
approach that surpasses traditional reactive IT methods. The
sophisticated ML model in the Anomaly Detection feature proactively
identifies potential issues, resulting in reduced tickets, mean
time to resolution, lost productivity, and overall disruptions to
mission-critical systems. Plus, the embedded generative AI in the
Intelligent Support feature acts as a virtual assistant for the
help desk to provide guidance on company-specific IT challenges and
how to best troubleshoot.
Success Stories
Early adopters of the SysTrack Intelligence Package in sectors
like finance, technology, healthcare, law, and transport have seen
substantial operational benefits, including faster root cause
analysis, a significant reduction in help desk tickets, and a
markedly improved employee experience.
Customers leveraging the SysTrack Intelligence Package have
already achieved substantial savings and operational
improvements.
- One of the largest airlines in the world with 100,000+
employees streamlined operations using SysTrack data, saving
hundreds of man-hours and enhancing passenger experience by
resolving widespread electronic sign outages. With the new SysTrack
Intelligence Package, the airline could run natural language
queries to quickly and easily pull real-time, actionable insights
from all of their endpoints and make war room operations even more
efficient.
- A preeminent global law firm addressed rising computer
complaints by leveraging SysTrack's AI and predictive analytics,
pinpointing and fixing a CPU issue from a common video driver. This
restored productivity for 10% of its workforce and avoided up to
800 tickets.
- A private hedge fund managing $30+ billion in assets
increased the efficiency of its help desk with the built-in
Intelligent Support chatbot for its L1 engineers and the ability to
query data at scale using natural language to pinpoint issues
faster.
"Lakeside has long been the leader in end-user experience
monitoring," said David Keil, Chief
Executive Officer, Lakeside Software. "SysTrack, our flagship
product, operates like a car dashboard for IT, offering
unparalleled visibility and control over IT environments as well as
warnings if there are signs of potential disruptions. With the
newly released SysTrack Intelligence Package, our customers can now
also receive better accuracy, faster resolutions, fewer problems,
and a path to autonomous IT."
With the general availability of the SysTrack Intelligence
Package, these benefits are now available to all Lakeside
customers. Learn more at AIThatSpeaksIT.com.
About Lakeside Software
Lakeside Software is how organizations with large, complex IT
environments can finally get visibility across their entire digital
estate and see how to do more with less. For far too long, IT teams
have struggled to see what's going on in their dark estate — where
costly inefficiencies, poor employee experiences, and unresolved
problems hide. Only Lakeside lets you give everyone a better view,
so they can see the hidden issues, see the smartest fixes, and see
the biggest savings. That's why so many of the world's leading
global brands rely on Lakeside. And it's how our customers see an
average ROI of more than 250%. Learn how you can get a better view
at www.lakesidesoftware.com Give everyone a better view.™
Lakeside Software and SysTrack are registered trademarks and/or
trademarks of Lakeside Software, LLC in the United States, and other jurisdictions.
All other trademarks and registered trademarks are property of
their respective owners.
Media Contact:
Bridget Bell
media.enquiries@lakesidesoftware.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/the-systrack-intelligence-package-from-lakeside-software-transforms-enterprise-it-302197330.html
SOURCE Lakeside Software, Inc.