Aspect Uniphi Connect Wins Internet Telephony Excellence Award
November 10 2005 - 7:30AM
PR Newswire (US)
Aspect Software Solution Singled Out for Improving VoIP/IP
Telephony WESTFORD, Mass., Nov. 10 /PRNewswire-FirstCall/ -- Aspect
Software(TM) Inc., the world's largest company solely focused on
the contact center, today announced that Aspect(R) Uniphi Connect
has won an Internet Telephony Excellence Award. Uniphi Connect
technology enables businesses to operate hybrid IP/PSTN contact
centers, so that they can continue to realize a return on
investment in PSTN infrastructure while taking advantage of the
cost savings of VoIP and migrating to IP at a pace best suited to
their needs. "The voice over IP space is hot these days, and it's
easy to get caught up in the hype associated with such a buzzing
marketplace," said Greg Galitzine, editorial director of Internet
Telephony magazine, which introduced the new awards program this
year. "However, the winners of the first-ever Internet Telephony
Excellence Awards are not merely 'me-too' players. Aspect Software
has proven to the editors of Internet Telephony that Uniphi Connect
has excelled in the VoIP/IP telephony industry, and most
importantly, its customers are willing to speak up and offer
themselves as references." Aspect Uniphi Connect enables businesses
to operate a hybrid IP/PSTN contact center, providing centralized
management, administration and reporting for all agents. With one
or more IP cards added to the switching shelf of the Aspect Call
Center platform, Uniphi Connect eliminates the need for third-party
IP gateways and hardware. Each IP card makes it possible to
configure 32 ports to run session initiation protocol (SIP). Uniphi
Connect also includes an agent desktop that allows agents to be
located anywhere an IP connection exists. "Most businesses concede
that some day their contact centers will migrate from traditional
PSTN infrastructures to IP networks, but many of them are reluctant
to make the move now. They hesitate to risk the positives of what
already works well for the potential of greater return in the long
run. Aspect Uniphi Connect gives them the flexibility of an IP
solution without the risk of compromising agent or customer
satisfaction that comes with a rip-and-replace approach," said Gary
Barnett, Aspect Software's chief technology officer. The Internet
Telephony Excellence Award winners for 2005 are featured in
Internet Telephony magazine, which is published by Technology
Marketing Corporation (TMC). For more information about Aspect
Uniphi Connect, please refer to the document posted on the Web at
http://www.aspect.com/mm/pdf/products/pstn/Aspect_Uniphi_Connect_ds.pdf.
About Aspect Software Aspect Software Inc., the founder of the
contact center industry, is the only company 100 percent focused on
providing proven, innovative products and services that enable key
business processes including customer service, collections, and
sales and telemarketing for in-house and outsourced contact
centers. Each day, companies around the globe conduct more than 125
million customer interactions using Aspect Software's flexible,
reliable solutions for automatic call distribution (ACD),
predictive dialing, workforce management, analytics, IVR and
multi-channel contact. Headquartered in Westford, Mass., Aspect
Software has operations across the Americas, Europe, Africa and
Asia Pacific. For more information, visit http://www.aspect.com/.
NOTE: Aspect Software is a trademark of Aspect Software Inc. Aspect
is a registered trademark of Aspect Communications Inc. All other
trademarks are the property of their respective owners. DATASOURCE:
Aspect Communications Corporation CONTACT: Aleassa Schambers,
+1-630-227-7969, or Jennifer Stroud, +1-615-473-8617, both of
Aspect Software Inc. Web site: http://www.aspect.com/
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