Award recognizes Charter's work with Modern Hire to implement
state-of-the-science staffing process, providing more efficient,
quality hiring, improved candidate engagement and retention
CLEVELAND, April 13,
2023 /PRNewswire/ -- Modern Hire, the enterprise
hiring platform that uses advanced selection science to reduce bias
and predict candidate fit, today announced that its client Charter
Communications, Inc., which operates under the Spectrum brand, has
won the 2023 Human Resource Management (HRM) Impact Award for
its work with Modern Hire in establishing a state-of-the-science
staffing process for Spectrum Store Specialists.
Hosted by The Society for Industrial and Organizational
Psychology (SIOP) and The Society for Human Resource
Management (SHRM), the HRM Impact Award recognizes organizations
with outstanding HR management practices that have been measured
and determined successful through evidence-based, data-driven
analyses. This is the seventh time in eight years that an
organization using Modern Hire's solutions has won the award.
Leveraging Modern Hire's science-based intelligent hiring
technologies including video interviews, self-scheduling, Virtual
Job Tryout® (VJT), and Fit Finder pre-apply
assessment for job matching, Charter transitioned its hiring
process to help select best-fit candidates for critical front-line
roles while operating during the challenges of the pandemic.
Charter's Store Specialist role was vital to the company's efforts
to support its customers during the pandemic as people and
businesses increasingly relied on the company's products and
services to stay connected, entertained, and to work and learn from
home. In collaboration with Modern Hire, Charter automated its
hiring activities and revamped its scheduling and interview process
to ensure the company had enough quality candidates for
employment.
"Investing in intelligent hiring tools helps businesses remain
competitive through more objective hiring decisions based on fair
and predictive data-based assessments," said Mike Hudy, Ph.D., Chief Science Officer, Modern
Hire. "The results Charter has seen, including the predictive
nature of Modern Hire's VJT to identify candidates most likely to
succeed, emphasizes the significance of this technology and
highlights Modern Hire's track record of empowering our clients
with more efficient, effective, ethical and engaging hiring
processes that lead to increased retention and bottom-line
results."
The multi-step hiring process that Modern Hire helped Charter
create and implement included the following stages:
- Fit Finder – A pre-apply assessment tool that asks job
seekers about their interests, work styles, and preferences, and
then recommends early career jobs within Charter's database that
are aligned with their preferences. In Fit Finder's first year, the
tool drove almost 3,000 applications to front line roles, with
Store Specialist receiving the most applications.
- Virtual Job Tryout® (VJT) – Once a candidate
identifies a role, Charter then needs to quickly find those
candidates that best meet its needs while assessing thousands of
candidates per month. To address this, Charter implemented the VJT,
a pre-hire assessment with a realistic job preview, to provide
candidates with simulated scenarios items and a problem-solving
simulation tailored to the role. This enables candidates to learn
about the role while working through the assessment and
simultaneously makes recommendations to recruiters of candidates
most likely to succeed in the role.
- Self-Scheduling of Interviews – Upon completion of the
VJT, results are reviewed by recruiters, and the leading candidates
are invited to self-schedule an interview that works for them.
Since Charter launched this technology in early 2020, over 9,000
candidates fulfilled interview requests in the first year and on
average, within 11 hours of being prompted.
- Digital Interviewing – Digital interviewing was a key
process update for Charter post-pandemic. After revamping the
recruiter phone screen into a branded online interview program
using Modern Hire's virtual interviewing technology, Charter
recruiters created personal connections with candidates anywhere,
on any device.
"While the pandemic presented challenges, our ability to quickly
transition to adapt our recruiting and hiring process and launch
new tools like Fit Finder helped us to continue hiring at all
levels of the company, ensuring successful outcomes for job
candidates, our business and customers," said Paul Marchand, Executive Vice President and
Chief Human Resources Officer for Charter. "This recognition by
SIOP and SHRM for our work with Modern Hire underscores our ongoing
commitment to attracting, developing and investing in our more than
100,000 employees so they can build fulfilling careers here, which
is key to Charter's continued growth and success."
With Modern Hire, Charter improved the experience for
job candidates: 99% of candidates reported that they felt
better equipped to determine if a role was the right fit for them;
and based on their experience, 99% said they would tell their
friends about employment opportunities at Charter. Additionally,
Charter noted several positive impacts with job candidates who
applied after using Fit Finder, including a lower candidate
drop-out rate and increased gender diversity in traditionally male
dominated roles, such as Field Technician.
Charter will be recognized for its HRM Impact Award win at the
2023 SIOP Annual Conference, which will be held April 19-22 in Boston. More information about Modern Hire's
award-winning enterprise hiring platform is available at
www.modernhire.com.
About Modern Hire
Modern Hire's intelligent hiring platform transforms each step
of the process with screening, assessment, interview and workflow
automation tools that make hiring more effective, efficient,
ethical and engaging. Modern Hire is differentiated by its advanced
selection science and its commitment to the ethical use of AI and
is trusted by more than 700 leading global enterprises and nearly
half the Fortune 100. Find out more about seriously better hiring
at www.modernhire.com.
About Charter
Charter Communications, Inc. (NASDAQ:CHTR) is a leading
broadband connectivity company and cable operator serving more than
32 million customers in 41 states through its Spectrum brand. Over
an advanced communications network, the Company offers a full range
of state-of-the-art residential and business services including
Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business®
delivers the same suite of broadband products and services coupled
with special features and applications to enhance productivity,
while for larger businesses and government entities, Spectrum
Enterprise provides highly customized, fiber-based solutions.
Spectrum Reach® delivers tailored advertising and production for
the modern media landscape. The Company also distributes
award-winning news coverage and sports programming to its customers
through Spectrum Networks. More information about Charter can be
found at corporate.charter.com.
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SOURCE Modern Hire