BURLINGTON, Mass., Dec. 2, 2010 /PRNewswire/ -- As part of its
commitment to deliver outstanding customer service to the life
sciences and research industries, Leica Microsystems, a
leading global designer and producer of innovative, high-tech,
precision optical systems for the analysis of microstructures,
selected the team of ClickSoftware Technologies Ltd.
(Nasdaq: CKSW) and Diabsolut Inc. to help mobilize its
employees across the enterprise.
With steadily increasing market share and greater customer
expectations, Leica Microsystems needs daily, real-time management
of its field organization to ensure the team is operating
efficiently and delivering service that is best in class in its
industry. Following a rigorous evaluation process of solutions
available in the workforce management market, Leica selected
ClickSoftware's field service optimization solutions as the
platform to efficiently manage their field technicians and deliver
world class customer service.
"We're continually strengthening our ability to deliver the
highest level of service to our clients, implementing many six
sigma and Kaizen processes. But process and business changes only
go so far," said Shawn LaRocco,
Director of Field Service and Support at Leica Microsystems.
"Choosing ClickSoftware products will provide us with a competitive
advantage of delivering high quality service while maintaining or
reducing our costs. We are excited to be working with the Diabsolut
team in the implementation of the ClickSoftware solution
suite."
Leica Microsystems will use ClickSoftware for Installation,
Maintenance, and Repair Service's (ClickIMRS) workforce management
solution, including ClickSchedule, ClickMobile and ClickLocate, to
manage, schedule and route the workload of its field technicians.
ClickSchedule will be used to automatically schedule the work of
the field technicians, ensuring the company sends the right person
with the right skills to the right job at the right time.
ClickMobile will connect workers in the field to headquarters,
giving them up-to-the-minute scheduling changes as well as a
paperless means of receiving and reporting on work completed to
improve efficiency. ClickLocate will enable Leica Microsystems
dispatchers to easily see and make decisions based on real-time
information about where technicians are in the field.
ClickIMRS was designed to meet the unique needs of mid-sized
service organizations by helping them increase productivity, manage
growth, and improve service levels and revenues - all for a very
attractive Total Cost of Ownership (TCO). Implementing an optimized
scheduling and mobility solution will enable Leica Microsystems to
offer its customers a world class service experience while keeping
a tight control over their costs.
Leica Microsystems selected ClickSoftware's solutions through
Value Added Reseller (VAR) Diabsolut Inc. (www.diabsolut.com).
Leica valued Diabsolut's successful track record of delivering and
deploying ClickSoftware solutions, along with Diabsolut's
impressive client references. As a premiere systems integrator and
VAR for ClickSoftware and the ClickIMRS solution, Diabsolut product
experts will work closely with Leica to ensure that all of their
implementation goals are not only achieved but surpassed.
The ClickIMRS solution will provide Leica Microsystems with
resource scheduling and allocation, ensuring the right person goes
to the right job at the right period of time using predefined
system policies. The Diabsolut professional services team will be
implementing ClickSchedule, ClickMobile, and ClickLocate,
integrating with Leica's existing SAP system.
"We are delighted to be working with Leica Microsystems on this
exciting process improvement project. Leica is leveraging
advanced technologies to improve competitiveness through more
strategic deployment of its highly skilled workforce," says
Joe Diab, President and CEO of
Diabsolut Inc.
About Leica Microsystems
Leica Microsystems is a leading global designer and producer of
innovative, high-tech, precision optical systems for the analysis
of microstructures.
It is one of the market leaders in each of its business areas:
Microscopy, Confocal Laser Scanning Microscopy with corresponding
Imaging Systems, Specimen Preparation, and Medical Equipment.
The company manufactures a broad range of products for numerous
applications requiring microscopic imaging, measurement, and
analysis. It also offers system solutions in the areas of Life
Science including biotechnology and medicine, as well as the
science of raw materials and industrial quality assurance.
Furthermore, Leica Microsystems brings histopathology labs and
researchers the most comprehensive product portfolio. The range
includes the ideal product for each histology step and
high-productivity workflow solutions for the entire lab.
Comprising 13 manufacturing facilities in 8 countries, sales and
service organizations in 19 countries and an international
network of dealers, the company is represented in over 100
countries.
The global management is headquartered in Wetzlar, Germany.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premises, creates business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage over
200,000 resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number
one choice to deliver superb business performance to any
organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia
Pacific. For more information, please visit
www.clicksoftware.com. Follow us on Twitter.
About Diabsolut Inc.
Diabsolut is a premier ClickSoftware reseller and implementation
partner. Based in North America,
Diabsolut and its consultants have been supporting and implementing
ClickSoftware's Service Optimization Suite of products for
enterprises across various segments of the field service Industry
for the past decade.
The Diabsolut team is built around a dedicated core of veteran
business transformation experts with many years of experience in
the implementation and delivery of the ClickSoftware tool set, with
strong customer focus and an extensive track record of successful
deployments.
Diabsolut's total and only focus is in offering, implementing
and supporting the ClickSoftware Service Optimization Suite.
Safe Harbour Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Leica Microsystems and its customers
from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
ClickSoftware Contact
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Media Contact
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Melissa Banaszak
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Dan Carlson
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ClickSoftware
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Corporate Ink
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melissa.banaszak@clicksoftware.com
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dcarlson@corporateink.com
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(781) 272 5903 Ext: 2272
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(617) 969-9192
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SOURCE ClickSoftware Technologies Ltd.