New communications application includes
multi-channel capabilities, real-time monitoring and data loss
prevention to help enterprises in India enhance their stakeholder
communications
GURUGRAM, India, Oct. 16,
2024 /PRNewswire/ -- Airtel Business, the B2B
arm of Bharti Airtel ̶ one of India's leading telecommunications service
providers ̶ and Vonage, a global leader in cloud
communications that helps businesses accelerate their digital
transformation and a part of Ericsson (NASDAQ: ERIC), have
partnered to launch Airtel IQ Business Connect ̶ a
device-agnostic, unified business communications application that
will help enterprises in India to
simplify their customer engagement.
Airtel IQ Business Connect is a customized multi-channel unified
communications application that will enable businesses to enrich
their customer experiences by maintaining consistent, long-lasting
customer engagement while also overcoming challenges of data loss
that can arise during employee transitions or attrition. With the
new application, new employees will be equipped to seamlessly
maintain continuity in customer communications across a range of
devices including mobile phones, tablets and laptops, through a
single interface, ensuring strong customer loyalty and stickiness.
Enterprises can effortlessly adopt the application without the need
for any additional hardware investments.
Abhishek Biswal, Chief
Business Officer - Digital Products & Services, Airtel
Business, said, "We are delighted to partner with Vonage and
launch Airtel IQ Business Connect ̶ a next-gen
technology application. Businesses today are looking for a
compliance-adhering, unified communications application to ensure
smooth customer communications. Airtel IQ Business Connect will
fill this gap by offering enterprises a device-agnostic, real-time
monitoring application that can host multiple channels to drive
improved business communication and productivity."
Reggie Scales, Head of
Applications at Vonage, commented, "We are excited to
announce our strategic partnership with Airtel Business to power
new unified communications capabilities for enterprises in
India, a key strategic growth
market for Vonage. In today's dynamic business environment,
effective communication and collaboration are essential. With the
power of Vonage's Unified Communications as a Service capabilities,
coupled with Airtel's secure and reliable network, businesses in
India will be able to enjoy a
multi-channel approach to communications that combines voice and
messaging, enabling consumers to connect and collaborate with
brands from anywhere and across any channel."
Airtel IQ Business Connect, powered by Vonage, is a part of
Airtel Business's cloud communications offering – Airtel IQ. The
application will enable enterprises in India to empower all their employees,
including their hybrid workforce, as well as personnel such as
relationship managers, field force and others, to seamlessly
communicate with their stakeholders 24X7, thereby enabling enhanced
customer engagement.
Airtel IQ is an omni-channel cloud communications platform that
unifies cloud communications and customer experience management to
enable brands to engage with their customers across voice and
WhatsApp channels. Airtel is the first telecom company in the world
that serves as a Business Service Provider (BSP) for WhatsApp. More
details can be found
here: www.airtel.in/business/b2b/airtel-iq.
Airtel Business is a leading provider of integrated
communications solutions in India.
With a wide gamut of end-to-end solutions spanning cellular IoT,
connectivity, cloud, data center, cyber security and cloud-based
communications, the company's offerings are engineered to deliver
high-speed connectivity, unparalleled wide coverage and scalable
bandwidth to customers across enterprises, governments, carriers
and small and medium businesses (SMBs). For more details,
visit www.airtel.in/business.
This collaboration strengthens Vonage's presence and commitment
to driving innovation in India.
With a Research and Development (R&D) Centre of Excellence in
Bengaluru, the heart of India's
high-tech industry, Vonage has a large R&D team in the region
focused on building new features across Vonage's portfolio of
business communications solutions.
To find out more about Vonage, visit www.vonage.com. To learn
more about Bharti Airtel, visit www.airtel.in.
About Bharti Airtel
Headquartered in India, Airtel is a global communications
solutions provider with over 550 million customers in 17 countries
across South Asia and Africa. The company ranks among the top three
mobile operators globally and its networks cover over two billion
people. Airtel is India's largest
integrated communications solutions provider and the second-largest
mobile operator in Africa.
Airtel's retail portfolio includes high-speed 4G/5G mobile
broadband, Airtel Xstream Fiber that promises speeds up to 1 Gbps
with convergence across linear and on-demand entertainment,
streaming services spanning music and video, digital payments and
financial services. For enterprise customers, Airtel offers a gamut
of solutions that includes secure connectivity, cloud and data
center services, cyber security, IoT, Ad Tech and cloud-based
communication. For more details visit www.airtel.com.
About Vonage
Vonage, a global cloud communications
leader, helps businesses accelerate their digital transformation.
Vonage's Communications Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging, AI and
Verification into existing products, workflows and systems. The
Vonage conversational commerce application enables businesses to
create AI-powered omnichannel experiences that boost sales and
increase customer satisfaction. Vonage's fully programmable unified
communications, contact center and conversational commerce
applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or remotely - providing the flexibility required to create
meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage
