Jacada Signs Agreement with E.ON Nordic
November 24 2009 - 5:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience and process optimization solutions, today announced that
it has entered into an agreement with a new customer, the Swedish
subsidiary of the world’s largest gas and power company, E.ON. The
agreement with E.ON is the first Jacada utility contract in Europe
and signals expansion into the Nordics region.
E.ON Nordic is part of the E.ON Group, one of the world's
largest investor-owned power and gas companies, with roughly 93,500
employees and EUR87 billion in sales in 2008. The utility provider
is working with Jacada to streamline and automate key call center
processes, such as “move in” and “move out,” in order to provide a
better customer experience. The Jacada unified desktop will also
give the customer service agents a “360 degree view” of their
customer information, as well as integrate and streamline search
facilities for their knowledge base so they can get real time
decision support information during each call.
“Providing stellar service to our customers is our top priority
at E.ON,” said Tommy Bergqvist, manager business support for E.ON
Kundsupport Sweden. “When our customers call us, they want
efficient and effective service. The Jacada solution will allow us
to eliminate the majority of call wrap up work our agents currently
have to do after each call, which saves us a lot of time and money,
but more importantly, lets us answer customer inquiries more
quickly and armed with better information. We look forward to a
very successful partnership with Jacada.”
"E.ON is a global leader in the utilities industry and we’re
very pleased to be working with them," said Tom Clear, chief
executive officer for Jacada. "In the increasingly competitive
global utilities marketplace, leaders like E.ON believe that
optimizing every customer interaction is a high priority that not
only pays dividends in terms of happy customers, but also in terms
of reduced operational expense. We’re looking forward to helping
E.ON realize these benefits using the Jacada solution."
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer interactions. Jacada unified desktop and
process optimization solutions help companies reduce the cost of
their operations, drive customer satisfaction and provide a return
on investment in as little as 12 months after deployment. Founded
in 1990, Jacada operates globally with offices in Atlanta, Georgia;
Herzliya, Israel; London, England; and Munich, Germany. More
information is available at www.jacada.com, www.jacada.com/blog,
www.jacada.com/facebook and www.jacada.com/twitter.
About E.ON Group
E.ON is one of the world's largest investor-owned power and gas
companies. Our roughly 93,500 employees generated just under EUR87
billion in sales in 2008. In addition to our activities in Europe
and Russia, we operate an electric and gas utility business and
renewable-source generating assets in North America. We pursue a
value-oriented management approach aimed at enhancing our
competitiveness and delivering profitable growth. For more
information, visit www.eon.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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