NTIQ Netiq (MM)

Symphoniq(TM) Corporation, created by the founders of NetIQ(TM) to manage Web application infrastructure, today announced the addition of BusinessPulse(TM) to its TrueView(TM) Web Management Suite. Symphoniq will demonstrate BusinessPulse in the Performance Pavilion at Interop, May 3-6 in Las Vegas, booth number 449-15. The company will also demonstrate how they used BusinessPulse to quickly implement Apdex(TM) reporting using end-to-end response time monitoring data. (See accompanying release). According to a recent poll conducted by Gartner, end-to-end monitoring is rapidly becoming a priority for IT managers. "This is because poor performance can be so expensive, and, hence, these tools are looked at as proactive measures to enable IT personnel to remediate issues before they manifest themselves in outages of mission-critical applications," said Cameron Haight, research vice president at Gartner(1). One emerging standard for end-to-end monitoring is real user, or "passive," monitoring. "Desktop or client-based passive monitoring seems to be also growing in interest because many of the advantages to this approach counteract the downsides of synthetic transactions," said Haight. However, the large volumes of data generated by real-user monitoring can be daunting. "Eight years ago a typical large Web site might consist of 10,000 to 20,000 pages. Today it's not uncommon for large sites to weigh in at millions of pages. Often, these aggregate content from a wide range of sources, including outside the data center," said Gartner analyst Ray Valdes. "Managing the infrastructure that runs these sites has reached a level of complexity that requires a new approach." BusinessPulse lets an IT organization view their entire Web application infrastructure based on TrueView's end-user response-time data. It includes both preset and customizable reports that perform the sophisticated performance analysis required to manage the enormous websites that are common today. BusinessPulse reports provide actionable information for people at every level of the organization. For example, IT administrators gain the exact information needed to pinpoint and fix application infrastructure problems, both inside and outside the datacenter, while executive management can see how the Web is affecting business processes or look at overall resource allocations. "The complexity that characterizes today's Web application infrastructure is beyond that of any computing system created to date. With BusinessPulse, we have automated the process of debugging application problems using our 20 years of experience with managing complex systems. BusinessPulse gives IT exactly the information they need to find and fix the right problem based on the best practice available," said Symphoniq CEO and NetIQ founder, Hon Wong. "It also gives executive management the information they need to oversee the business-side impact of the Web infrastructure. BusinessPulse takes data from TrueView as it monitors all user transactions, gathering information about response time as the user transactions progress through the application infrastructure. When the system senses a threshold violation at any leg of the journey, it notifies the TrueView server to begin recording. Because BusinessPulse measures specific legs of the journey end-to-end, it shows IT exactly where to look when problems occur. Pricing and Availability Existing customers will receive BusinessPulse as part of their licensing agreement. New customers will receive BusinessPulse as part of TrueView Web Diagnostics, TrueView J2EE Diagnostics and TrueView OWA Diagnostics. BusinessPulse will ship in June. About Symphoniq Corporation Symphoniq Corporation gives organizations a new approach to managing Web application performance and infrastructure. The founders of the company have innovated and built enterprise-grade systems management software as the founders of EcoSystems and NetIQ (NASDAQ: NTIQ). Its product suite, Symphoniq TrueView Web Management, harnesses the real user experience to identify the infrastructure components that are causing application performance degradation, inside or outside the datacenter, so IT can fix problems faster and more efficiently. Fortune 500 companies use TrueView to reduce helpdesk costs and improve customer satisfaction. The company is funded by InterWest Partners and Greylock, among others. (1) NOTES: Gartner Report. 4/18/05. "Poll Reveals Buying Preferences for Availability and Performance Monitoring." Debra Curtis, Cameron Haight, Raymond Paquet. Symphoniq, BusinessPulse, and TrueView are trademarks of Symphoniq Corporation. Other trademarks are the property of their respective owners. (C) 2005 Symphoniq Corporation New Product Demonstration at Interop(R) Booth #449-15, Performance Pavilion