Rackspace Technology Assists Switchfly in Migrating to AWS, with No Downtime and 4x Improvement in Agent Booking Retrieval Time
March 27 2023 - 12:05PM
Rackspace Technology® (NASDAQ: RXT), a leading end-to-end,
multicloud technology solutions company, recently completed an
engagement with Switchfly, a leading travel loyalty, rewards, and
packaging solution for airlines, financial service companies, and
HR Tech Rewards & Recognition vendors. Working closely with the
Switchfly team, Rackspace Technology was able to successfully
migrate the organization to Amazon Web Services (AWS), allowing
them to maintain constant uptime and achieve a 4x improvement in
agent booking retrieval time.
Founded in 2003, Denver-based Switchfly connects all aspects of
travel – from flights and hotels to car rentals, traveler support,
customer loyalty, and employee rewards programs – into one seamless
experience that integrates with rewards and loyalty platforms. As a
leader in the travel rewards industry, Switchfly processes roughly
$3 billion in bookings annually.
“Rackspace Technology was able to help us achieve our objective
of eliminating data centers and modernizing our tech stack
selectively to ensure that we hit our aggressive timeline,” said Ed
Estabrook, Chief Technology Officer, Switchfly. “As to performance
of the application, pulling up an agent booking, which happens
every time someone calls, went from 20 seconds down to five
seconds. Bringing down that response time was incredibly
powerful.”
Because Switchfly's primary focuses are constant uptime and
rapid uptime, a high degree of responsiveness is critical to
customer success. The company also needed a solution that could
allow for future expansion and ease the addition of new services
and features without making changes to a monolithic application.
Switchfly had to decide whether it wanted to re-commit to
on-premises hardware management or move to a cloud environment
through the AWS Migration Acceleration Program (MAP), a
comprehensive and proven cloud migration program based upon AWS’s
experience on migrating thousands of enterprise customers to the
cloud. Migration became the priority.
The migration, led by Rackspace Technology, included 20 clients,
70 services, 700 servers and 16 terabytes of data to modern tech
stack running on AWS, including Amazon Relational Database Service
(Amazon RDS), a collection of managed services that makes it simple
to set up, operate, and scale databases in the cloud. This
migration also freed the performance of the application for certain
activities that had previously been bound by Switchfly’s own
infrastructure. Switchfly also used Rackspace Optimizer+ to reduce
costs.
“We are proud to have helped Switchfly adopt the significantly
faster and more resilient Amazon RDS managed database solution,”
said Vikram Reddy Kosanam Director, Data Services Delivery,
Rackspace Technology. “We were also able to help them successfully
migrate their clients and determine the right amount of computing
power, saving money through Rackspace Optimizer+.”
To learn more about the Rackspace Technology and Switchfly
partnership, watch their video or
click here for their case study.
About Rackspace TechnologyRackspace Technology
is a leading end-to-end multicloud technology services company. We
can design, build and operate our customers' cloud environments
across all major technology platforms, irrespective of technology
stack or deployment model. We partner with our customers at every
stage of their cloud journey, enabling them to modernize
applications, build new products and adopt innovative
technologies.
Media ContactNatalie
Silvapublicrelations@rackspace.com
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