SALT LAKE CITY, Sept. 29, 2016 /PRNewswire/ -- inContact,
Inc. (NASDAQ: SAAS), the leading provider of cloud contact center
software and agent optimization tools, today announced the
finalists for the 2016 inContact Mojo Awards. The 2016
inContact Mojo Awards, sponsored by Verizon and in partnership with
Ovum, recognizes companies who encompass an "above and beyond"
commitment to providing superior contact center experiences to
their customers. This year's panel of judges featured a principal
analyst from Ovum, a leading research and consulting firm known for
its contact center industry leadership and expertise.
"inContact customers represent a full range of industries from
consumer brands, business services, banking and finance, utilities
and the public sector," noted Paul
Jarman, CEO at inContact. "The inContact Mojo Awards
recognizes companies and individuals who continually transform
customer experiences and utilize our cloud solutions to innovate in
the contact center."
The 2016 inContact Mojo Awards finalists by category are:
Best Customer Experience
This award recognizes the contact center who exceeds performance
objectives and has creatively tailored their customer experience
initiatives to meet specific customer needs first. This
contact center provides strategic value to their organization as a
whole by positively impacting its business through innovative use
of technologies.
SMB (less than 100 agent seats)
Fluent Home
Mastec Inc – Advanced Technologies
Washington Information Network 2-1-1
Enterprise (100 agent seats and above)
LanguageLine Solutions
Mitchell
Wells Fargo
Best Workforce Optimization
This award recognizes the contact center that leverages its
Workforce Optimization (WFO) program and processes to drive agent
satisfaction and quality management and to utilize Voice of the
Customer (VoC) data in new ways.
SMB (less than 100 agent seats)
Michigan Public Health Institute
Teaching Company, LLC
PPG Architectural Coatings
Enterprise (100 agent seats and above)
J.B. Hunt Transport, Inc.
Konica Minolta Business Solutions U.S.A., Inc.
MINDBODY, Inc.
Contact Center Rookie of the Year
This award
recognizes a fast-starting contact center that has achieved
positive, measurable results in its first year after implementing
inContact.
SMB (less than 100 agent seats)
Aloha United Way
Carvana
Swisslog HealthCare
Enterprise (100 agent seats and above)
Mobile Mini, Inc.
Pfizer Customer Service
Zebra Technologies
Contact Center Leader of the Year – Awarded to an
Individual
This award recognizes an individual, not an organization. This
individual is a contact center leader whose achievements and
passion infuse the workforce and who implements new ideas that
significantly improve contact center operations. This individual is
also a contact center industry leader and visionary who supports
and exemplifies inContact best practices.
Kathy Kelly, Findhelp Information
Services/211 Central
Linnie Brasfield, A.O. Smith
Corporation
Patrick Perl, MINDBODY, Inc.
"Ovum is pleased to join inContact and recognize these companies
and individuals as inContact Mojo Award 2016 finalists," said
Ken Landoline, Principal Analyst at
Ovum. "These industry leaders and visionaries exemplify innovation
in the contact center market while redefining and implementing the
best practices necessary to move the customer service industry
forward."
Winners will be announced October
13th during the annual inContact Mojo Awards
Luncheon at the 12th annual inContact User Conference in
Orlando, Florida.
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by
Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact
supports over 6 billion interactions per year for enterprise,
midmarket, government organizations and business process
outsourcers (BPOs) who operate in multiple divisions, locations and
global regions. To learn more, visit www.incontact.com.
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