Frontier Airlines Taps Sabre Airline Solutions for New Generation Reservations Suite
April 20 2004 - 5:30AM
PR Newswire (US)
Frontier Airlines Taps Sabre Airline Solutions for New Generation
Reservations Suite Denver Airline to Leverage the SabreSonic System
to Enhance Customer Travel Experience and Provide Flexible Platform
for Continued Growth DENVER, April 20 /PRNewswire-FirstCall/ --
Frontier Airlines today announced a multi-year agreement with Sabre
Airline Solutions, the industry leader in airline operations
technology, for its SabreSonic passenger solution to power its
reservations and check-in capabilities along with a broad scope of
technology for streamlining its operations and improving revenues.
With SabreSonic, Frontier will have access to real-time passenger
data including the customer's history with Frontier and any
EarlyReturns frequent flyer activity, current travel plans and any
changes made to an existing reservation. The data can be accessed
by Frontier customer service agents via an open-source,
Windows-based interface at all customer touch points including the
website, reservations, the ticket counter and the gate, providing a
seamless customer service experience from the time the customer
books the ticket until they arrive at their final destination.
"Simply put, we chose SabreSonic because we believe it is the best
suite of tools available for creating a streamlined and efficient
customer experience including an improved web-based booking
engine," said Sean Menke, Frontier's senior vice president of
marketing. "This solution is the only one available today that
offers an open systems platform which makes it simple for us to
train our employees on and to use in our everyday operations. This
is key to our on-going efforts to improve our customer service
while keeping our operational costs low so that we can continue to
offer low fares to our customers." "Frontier truly is a new breed
of airline that provides great service at low prices, and customers
love its value proposition -- the result is one of the best growth
stories in the airline industry," said Tom Klein, president of
Sabre Airline Solutions. "SabreSonic was built to meet the needs of
our current customer base and be flexible enough to facilitate new
business models. We made the investments that are paying off today,
as opposed to asking our customers to make a leap of faith on
long-term future development. We appreciate Frontier's vision in
selecting SabreSonic and the 12 other products from the Sabre
Airline Solutions portfolio and are proud to be associated with an
emerging leader in the aviation industry." Full implementation of
the SabreSonic system is scheduled for completion in the first half
of 2005, which includes four core modules: * SabreSonic Res, which
forms the core selling function and provides advanced reservations
management capabilities that manage every channel of distribution.
SabreSonic Res includes the industry's leading online booking
engine along with shopping and pricing, ticketing and codeshare
capabilities all managed from a single, easy-to-use graphical user
interface (GUI). * SabreSonic Check-In, which provides Frontier a
more efficient and customer-friendly process for e-ticketing and
other paperless solutions. With e-tickets, passengers can print
their boarding passes from home before they leave for the airport,
or choose to check-in at Frontier's airport kiosks, at curbside, at
the ticket counter or through a roving agent utilizing a hand-held
system for times when check-in lines are longer. In the event of a
delay or cancellation, an automated system will help get passengers
rebooked to their final destination. This easy-to-use check-in
system leverages real-time data at all customer touch points so the
reservations agent, the ticket counter or the passenger checking in
from home all have access to the same information. * SabreSonic
Inventory, which leverages open systems technology to ensure
revenue integrity through real-time application of inventory
controls, while addressing the dramatic growth of flight
availability requests. While this provides airlines a huge
advantage in their inventory management, it also provides travelers
with more itinerary options and the industry's best real-time
availability information. * SabreSonic Command, which provides
Frontier the only Web-based tool available in the industry that can
adapt to evolving industry trends quickly and easily by managing
Frontier's complete passenger solution system from one central
location. Frontier also will leverage the benefit of integrating 12
operational solutions from Sabre Airline Solutions as part of the
agreement, including airport resource management optimization, the
Traverse loyalty management system, marketing analysis tools and
consulting services. This integrated set of tools will enable a
seamless flow of information through Frontier's entire operations,
helping to ensure that on the day of travel the right people are at
the right place at the right time. In addition, if there are any
disruptions, decisions can be made quickly with real-time
information, minimizing any inconvenience to the traveler. About
Frontier Currently in its tenth year of operations, Denver-based
Frontier Airlines is the second largest jet service carrier at
Denver International Airport with a fleet of 40 aircraft and
employing approximately 4,200 aviation professionals. Frontier, in
conjunction with Frontier JetExpress operated by Horizon Air,
operates routes linking our Denver hub to 37 cities in 22 states
spanning the nation from coast-to-coast and to five cities in
Mexico. Frontier's maintenance and engineering department has
received the Federal Aviation Administration's highest award, the
Diamond Certificate of Excellence, in recognition of 100 percent of
its maintenance and engineering employees completing advanced
aircraft maintenance training programs, for five consecutive years.
In August 2003, Frontier ranked as one of the "Top 10 Domestic
Airlines" as determined by readers of Travel & Leisure
magazine. Frontier provides capacity information and other
operating statistics on its Web site, which may be viewed at
http://www.frontierairlines.com/. About Sabre Airline Solutions
Sabre Airline Solutions, a Sabre Holdings company, is the world's
largest provider of software products, reservations and departure
control systems and other passenger management systems, and
consulting services that help airlines simplify operations and
lower costs. Sabre Airline Solutions' proven leadership is
demonstrated by the growing number of airlines that leverage the
technology and services: More than 200 airlines worldwide use Sabre
Airline Solutions' broad portfolio of smart solutions for
decision-support tools to increase revenues and improve operations.
More than 100 airlines worldwide rely on Sabre Airline Solutions
for passenger management solutions, with 15 new carriers added and
nine carrier renewals for SabreSonic Res advanced reservations in
2003. In addition, more than 100 clients worldwide have turned to
Sabre Airline Solutions consulting group for strategic, commercial
and operational consulting. More than 500 contracts worldwide were
signed in 2003 within Sabre Airline Solutions. Sabre Holdings
Corporation (NYSE:TSG) is a world leader in travel commerce,
retailing travel products and providing distribution and technology
solutions for the travel industry. More information about Sabre
Holdings is available at http://www.sabre-holdings.com/.
DATASOURCE: Frontier Airlines CONTACT: Joe Hodas of Frontier
Airlines, +1-720-374-4504, ; or Kathryn Hayden of Sabre Airline
Solutions, +1-682-605-2252, Web site:
http://www.sabre-holdings.com/ Web site:
http://www.frontierairlines.com/
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