Company Ranked in Top Position on Customer
Experience and Solutions Capability
HOLMDEL,
N.J., May 26, 2022 /PRNewswire/ -- Vonage
(Nasdaq: VG), a global leader in cloud communications helping
businesses accelerate their digital transformation, has been named
the Leader in the Omdia Universe: Selecting a CPaaS Platform 2022*
report. Omdia calls out the strength of Vonage's CPaaS platform,
its community of more than one million registered developers, wide
geographic reach, enterprise-grade services, and robust global
communications network.
Omdia notes the strength of Vonage's CPaaS
platform, 1+ million registered developers, & global
communications network.
Noting Vonage's history as a pioneer in the Communications
Platform as a Service (CPaaS) space, Omdia also recognizes the
Company for its prominent status as a global leader in providing a
cloud-based communications platform and applications, like unified
communications and contact center, to enterprises.
Also noted is Vonage's strong and steady growth in its CPaaS
business, reporting a 42% increase for 2021, as well as its ability
to integrate with the power of the full Vonage Communications
Platform (VCP) to provide enterprise communications solutions. VCP
is a unique and powerful combination of CPaaS, Unified
Communications, Contact Center and Conversational Commerce
solutions, all of which are increasingly critical for businesses to
perform better, connect easier and create more meaningful customer
engagement.
Pamela Clark-Dickson, Principal
Analyst, Advanced Messaging and Communications for Omdia,
commented: "In this increasingly digital world, CPaaS capabilities
have become a must for businesses across industries that want to
make meaningful connections with customers and to keep those
loyalties in an incredibly competitive landscape. Vonage has been
ranked as a leader in the Omdia Universe because it scored highly
across a range of categories for its CPaaS capabilities, including
APIs, value-added services and packaged solutions, access and
integration, and use cases, among others."
The Leader in CPaaS
As one of the largest CPaaS vendors by revenue, Vonage is a
Market Leader taking the top spot in eight of the ten categories
that Omdia scored, including access and integrations, use cases,
and partnerships with the highest results coming from APIs (95%)
and technical support (92%). Just as important, Vonage scored
big with its customers in Recommendation, as well as Product and
Vendor Experience. Overall, Vonage placed ahead of competitors with
the leading total Capability Score derived from top marks in
Solution Breadth, Solution Innovation and Strategy /
Roadmap.
"We are honored to be recognized as a leader by Omdia for the
breadth and depth of our CPaaS offerings and for the way we are
leveraging the full power of the Vonage Communications Platform,"
said Rory Read, Vonage CEO. "With
our CPaaS platform, our vast developer community has the APIs to
develop an unlimited number of enterprise-focused communications
use cases to create better engagement and experiences for their
customers. It is powerful for developers and can provide businesses
with powerful and disruptive solutions for their industries."
Building on CPaaS
By leveraging Vonage communications APIs to embed programmable
capabilities - Video, Voice, Chat, Messaging, Verification, and AI
- into existing products, workflows and systems, including Vonage
Business Communications and Vonage Contact Center, businesses can
build better relationships with customers across the entire journey
to serve them better and drive revenue.
The Omdia Universe also calls out Vonage's ability to continue
to build upon the strength of its CPaaS platform and Communications
API capabilities through the acquisitions of conversational AI
platform, Over.ai and conversational commerce solution, Jumper.ai.
A natural extension of the Vonage API
portfolio, Conversational Commerce enables businesses to drive
customer engagement and business growth, turn conversations into
sales, communicate with customers on the channels they prefer, and
elevate the customer journey with orchestrated omnichannel
experiences - all within the single, integrated Vonage
Communications Platform.
To learn more, download the full report.
*Omdia Universe: Selecting a CPaaS Platform Provider 2022,
Pamela Clark-Dickson, May 25, 2022.
About Vonage
Vonage, a global cloud communications
leader, helps businesses accelerate their digital transformation.
Vonage's Communications Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging, AI and
Verification into existing products, workflows and systems.
Vonage's fully programmable unified communications and contact
center applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or remotely - providing the flexibility required to create
meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
To learn more about Vonage, visit https://www.vonage.com/.
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SOURCE Vonage