Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands
February 15 2017 - 5:30AM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT) today announced a
partnership with Frontline Services
B.V.—a Dutch expert in customer contact center solutions—to
sell Verint solutions and services in the Dutch market, as it works
toward becoming a strategic partner within the first year of
partnership.
Frontline is focused on offering Verint’s Workforce Optimization
(WFO) portfolio across the Netherlands, making these solutions more
widely available and providing organizations with the visibility
they need to improve customer service processes and workforce
performance. Using WFO, also enables companies to deliver
omnichannel intelligence to drive revenue and competitive
advantage, and to enhance compliance and security.
Frontline focuses on driving high-quality customer service
experiences. The customer contact department is at the heart of the
organization to help ensure that its operations are running
efficiently. Frontline has extensive experience selling solutions
for the contact center and is equipped to help customers and
demonstrate the ROI of Verint’s Workforce Optimization
solutions.
“Frontline’s great track record in the service sector and highly
experienced employees enable it to provide excellent sales and
services expertise with a laser focus on the customer,” says Mike
Pryke-Smith, vice president strategic partnerships, EMEA,
Verint.
Marcel Reuvers, CEO at Frontline, adds “Verint solutions focus
on customer engagement, which is right up our alley. Together, we
aim to help organizations create great customer experiences, which
are essential for building and maintaining strong customer
relationships, and preventing client attrition.”
The agreement with Frontline was signed in October 2016.
About Frontline
Frontline is an expert in customer contact solutions. These
solutions include advanced technologies such as call recording, WFM
and integration of CRM / ERP solutions. Frontline’s customers are,
just like Frontline itself, customer centric. The customer contact
centre is the heart of their organizations, and their main focus is
the accessibility and proper management of each customer contact.
Your customers have expectations on their experience with you, and
Frontline can help you improve your customer experience.
www.frontline.nl
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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Verint Systems Inc.Public
RelationsSian Sparkes, +44
(0)1932509298sian.sparkes@verint.comorCandace Flynn,
303-254-7152candace.flynn@verint.comorInvestor RelationsAlan Roden,
631-962-9304alan.roden@verint.com
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