Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards
April 09 2024 - 7:30AM
Business Wire
Verint IVA Earns "Highly Commended" Recognition in "Best
Conversational Intelligence Solution" Category
Verint® (NASDAQ: VRNT), The Customer Engagement Company®,
announced today that its Open Platform was named winner in the
“Best Use of Artificial Intelligence (AI)” category at the 2024 CX
Awards. Verint Intelligent Virtual Assistant (IVA) was also
recognized with a "highly commended" distinction in the "Best
Conversational Intelligence Solution" category. These accolades
underscore Verint's position as a market leader in the customer
experience (CX) automation category.
“We are honored to be recognized with the ‘Best of AI’ CX
award,” says Verint’s Dan Bodner, chairman and chief executive
officer. “Our open platform delivers strong AI business outcomes to
our customers around the world, in their contact centers and across
the enterprise.”
CX Today hosted the CX Awards where groundbreaking innovations
and achievements in customer experience are celebrated worldwide.
The panel of 16 judges was made up of prestigious industry experts
and analysts. Judging was based on an organization’s ability to
demonstrate innovation, improved experience, and execution.
The Verint Open Platform makes it possible to modernize a
brand’s contact center operations with AI-powered bots without
requiring a risky or disruptive rip and replace of the entire
ecosystem. An integral component of the Verint Open Platform,
Verint IVA, was also awarded the “highly commended” designation in
the “Best Conversational Intelligence Solution” category. Powered
by the Verint Data Hub and Verint Da Vinci AI, Verint IVA
transcends basic Q&A interactions to deliver actionable
responses across multiple channels. With the ability to operate in
over 40 languages, Verint IVA proactively aids customers by
offering guided solutions, captures valuable insights, and
seamlessly transitions interactions to live agents.
"Verint's exceptional solutions and capabilities in the ‘Best
Use of AI’ has helped push the category forward, and we are
thrilled to see their accomplishments acknowledged at CX Awards
2024," said Charlie Mitchell, senior editor at CX Today and host of
the awards.
Visit Verint Open Platform and Verint Intelligent Virtual
Assistant to learn more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including approximately 85 of the Fortune 100 companies – rely on
Verint’s open customer engagement platform to harness the power of
data and AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240409578211/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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