Cigna, Express Scripts Implement Emergency Procedures for People Affected by Hurricane Dorian
August 30 2019 - 9:30AM
Business Wire
Global health service company Cigna (NYSE: CI) and its Express
Scripts unit are helping residents of Florida affected by Hurricane
Dorian by easing some health benefits plan and prescription
requirements, and expanding access to a toll-free help line.
Cigna and Express Scripts will continue to monitor the situation
and take additional steps to help our customers as needed, in
concert with emergency or disaster declarations by local, state and
federal authorities, to ensure customers continue to have access to
pharmacy and medical care. Cigna may extend the expiration date for
these temporary measures and expand the geographic range based on
the path Hurricane Dorian takes and local conditions.
For all residents in affected areas, Cigna is providing access
to its 24x7 telephone help line staffed with qualified clinicians
available to speak with people about how to cope with anxiety,
stress or other issues. People who do not have health benefits or
employee assistance program benefits with Cigna can call
1.866.912.1687 toll-free.
Cigna Disaster Resource Center provides a list of online
resources for physical and mental self-care during challenging
times. Resources are available in English and Spanish.
Cigna Customers
- Pharmacy: to ensure customers continue to have ready
access to prescription medications during this potentially
difficult time, prescription refill requirements are lifted in
affected areas through end of September.
- Urgent Care and Emergencies: Cigna will temporarily
cover out-of-network claims as in-network for urgent and emergency
care for impacted customers in affected areas, and relax
requirements for health care providers to seek prior authorization
for urgent and emergency situations.
- Medicare Advantage: Cigna’s Medicare Advantage health
plan is lifting early refill edits and referral requirements for
Medicare Parts A, B and Supplemental Part C customers in the State
of Florida per state and federal regulations. Additionally, if
those customers require out-of-network services during the
declaration, Cigna will allow impacted customers to obtain that
care at in-network cost-share. Out-of-Network providers will
receive payment at Medicare rates.
- 24x7 Support for Customers: for questions on pharmacy or
medical care, customers may call the number on their customer ID
card or call 1.800.244.6224. Smartphone users may access their ID
card and other personal health benefits information through the
myCigna app, available as a free download at the Apple iTunes App
Store and the Android Market on Google Play.
Express Scripts Members
- Express Scripts has implemented emergency procedures for its
members in these areas, including Medicare, Medicaid and TRICARE®
beneficiaries, and patients who fill medications via the company’s
Accredo specialty pharmacy.
- Prescriptions: members in affected areas can obtain an
early refill or replace any medication lost or damaged as a result
of the storm. This override will be available to members in
impacted areas through late September.
- For More Info: members can call the number on the back
of their prescription ID card, or visit
https://www.express-scripts.com. The Express Scripts mobile app,
available for free download, can help members locate nearby
pharmacies and manage prescriptions.
Emergency Preparedness Tips
Cigna and Express Scripts remind people to take important storm
precautions, including:
- Print a copy of your medication history and keep it with you in
a sealed plastic bag.
- If you have to evacuate, take your medication with you (as well
as your medication list).
- If you’re running low on medicine, call or visit your local
pharmacy now and obtain an emergency supply.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to improving the health, well-being and peace of mind of
those we serve. Cigna delivers choice, predictability,
affordability and access to quality care through integrated
capabilities and connected, personalized solutions that advance
whole person health. All products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Cigna Health and Life Insurance Company,
Cigna Life Insurance Company of New York, Connecticut General Life
Insurance Company, Express Scripts companies or their affiliates,
and Life Insurance Company of North America. Such products and
services include an integrated suite of health services, such as
medical, dental, behavioral health, pharmacy, vision, supplemental
benefits, and other related products including group life, accident
and disability insurance.
Cigna maintains sales capability in over 30 countries and
jurisdictions, and has more than 165 million customer relationships
throughout the world. To learn more about Cigna®, including links
to follow us on Facebook or Twitter, visit www.cigna.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190830005246/en/
MEDIA: Holly Fussell 423-304-9128 holly.fussell@cigna.com
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