Discover Customer Service Centers Recognized for Training and Development and Marketing Strategies
September 24 2015 - 12:23PM
Business Wire
Discover received honors in four categories at the 2015 Call
Center Week Excellence Awards Conference and Expo presented by the
International Quality & Productivity Center.
For the second consecutive year, Discover won first place in the
Best Training and Development Program award, which honors companies
that integrate learning and development into short- and long-term
goals. Additionally, Discover was named the top winner in the Best
Marketing Team that Supports CS category, which recognizes
companies that are creating personalized, meaningful customer
experiences that meet or exceed the company’s expectations.
Discover was runner up for Best Use of Voice of the Customer and
Best IT team categories.
“Everything we do revolves around our commitment to customers
and meeting their needs, providing the best possible customer
experience," said Jim Panzarino, EVP & President, Credit and
Card Operations at Discover. “We are proud that IQPC has recognized
our customer service efforts and will continue to look for
innovative ways to deliver an exceptional customer experience.”
“Discover Financial Services truly understands the value a call
center plays in achieving higher levels of customer experience,"
said Lisa Schulman, Executive Producer, Call Center Week. “I would
like to congratulate Discover Financial Services on winning two
awards.”
Winners were announced at the 16th Annual Call Center Week
Conference and Expo in Las Vegas. Call Center Week Excellence
Awards honor the most innovative call center solutions and
individuals over the past year.
IQPC provides business executives around the world with tailored
practical conferences, large-scale events, topical seminars and
in-house training programs, keeping them up-to-date with industry
trends, technological developments and the regulatory landscape.
Please visit www.callcenterweek.com for more information.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts, certificates of
deposit and money market accounts through its direct banking
business. It operates the Discover Network, with millions of
merchant and cash access locations; PULSE, one of the nation's
leading ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information,
visit www.discover.com/company.
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DiscoverSusan J. Diaz de Leon,
224-405-5344susandiazdeleon@discover.com
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