The Co-operators Extends Guidewire Relationship With Data and Digital Product Selections
April 20 2017 - 7:55AM
Business Wire
Leading Canadian-owned insurer to leverage
Guidewire digital engagement and data visualization solutions for
enhanced customer experience and service
The Co-operators Group Limited (The Co-operators), a leading
Canadian-owned, multi-product insurer, and Guidewire Software, Inc.
(NYSE: GWRE), a provider of software products to property and
casualty (P&C) insurers, today announced that The Co-operators
has selected Guidewire Data and Digital products to enhance
customer experience and service. Guidewire PartnerConnect™
Consulting member EY has been selected to team with The
Co-operators and Guidewire on the implementation project.
The Co-operators selected Guidewire Quote and Buy Portal for
Policyholders™ and Account Management Portal for Policyholders to
enrich the online experience of its members. The company also
selected Guidewire Live℠ apps, Claim Canvas and Hail Forensics, to
understand the impacts of past weather events, gauge the impact of
current events and help triage major catastrophes as they occur.
The Co-operators plans to extend its current customer portal with
rich transactional capabilities from Quote and Buy Portal and
Account Management Portal for its Property and Casualty lines of
business in each province where it conducts business. They are
planning a phased approach, likely starting with claims
functionality, followed by account management, then billing and
payment.
“One of our key strategic pillars is to offer a seamless,
omnichannel experience to our customers,” said Carol Poulsen,
executive vice president and chief information officer, The
Co-operators. “Guidewire Digital Portals was the obvious choice for
us to accomplish this. We will be able to offer more online
services much more quickly than other options, with a partner we
already know and trust, who listens to its customers about what
enhancements, improvements and continued evolution is required in
its products.”
The Guidewire Digital Portals and Live apps will enable The
Co-operators to:
- Provide its customers with more choice
in servicing options;
- Increase customer engagement and
satisfaction;
- Lower the cost of high-volume/low-value
service transactions such as bill payments and vehicle
substitutions;
- Allow advisors and service centres to
focus on higher value services to their customers; and
- Be more effective in dealing with major
claim events.
“We are excited to continue our strong partnership with
Guidewire through our selection and implementation of their Digital
Portal and Live products to help us better serve our customers,”
said Paul Mlodzik, vice president of marketing and communications,
The Co-operators. “We are looking forward to all of the benefits we
will receive from the breadth of functionality, increased speed to
market, commitment to quality, rapid release cycles, and ability to
leverage our previous InsuranceSuite investment.”
“The EY team is excited to work with The Co-operators and
Guidewire on this next phase of their transformation journey,” said
Neil Pengelly, Partner, EY. “We look forward to successful Digital
Portal and Live implementations.”
“We are honored that The Co-operators has selected Guidewire
Digital Portal products and Live apps to help them continue to
adapt and succeed with rising customer expectations in a
rapidly-changing insurance market,” said Ken Shapiro, group vice
president, Americas Sales, Guidewire Software. “We look forward to
working with EY to offer The Co-operators’ customers an innovative
experience.”
About The Co-operators Group Limited
The Co-operators Group Limited is a Canadian-owned co-operative
with more than $35 billion in assets under administration. Through
its group of companies it offers home, auto, life, group, travel,
commercial and farm insurance, as well as investment products. The
Co-operators is well known for its community involvement and its
commitment to sustainability. The Co-operators is listed among the
50 Best Employers in Canada and Corporate Knights’ Best 50
Corporate Citizens in Canada. For more information visit
www.cooperators.ca.
About EY
EY is a global leader in assurance, tax, transaction and
advisory services. The insights and quality services we deliver
help build trust and confidence in the capital markets and in
economies the world over. We develop outstanding leaders who team
to deliver on our promises to all of our stakeholders. In so doing,
we play a critical role in building a better working world for our
people, for our clients and for our communities.
For more information, please visit ey.com/ca. Follow us on
Twitter @EYCanada.
EY refers to the global organization and may refer to one or
more of the member firms of Ernst & Young Global Limited, each
of which is a separate legal entity. Ernst & Young Global
Limited, a UK company limited by guarantee, does not provide
services to clients. For more information about our organization,
please visit ey.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty
(P&C) insurers need to adapt and succeed in a time of rapid
industry change. We combine three elements – core operations, data
and analytics, and digital engagement – into a technology platform
that enhances insurers’ ability to engage and empower their
customers and employees. More than 260 P&C insurers around the
world have selected Guidewire. For more information, please visit
www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter,
Guidewire PolicyCenter, and Guidewire BillingCenter are registered
trademarks of Guidewire Software, Inc. in the United States and/or
other countries.
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version on businesswire.com: http://www.businesswire.com/news/home/20170420005547/en/
Guidewire Software, Inc.Diana Stott, +1-650-356-4941Director,
Communicationsdstott@guidewire.comorPR Leader, EY CanadaErika
Smith, +1-403-206-5157Erika.Smith@ca.ey.com
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