Tattle Joins PAR Technology’s Brink POS® Integration Ecosystem to Assist Restaurants Increase Guest Satisfaction by Up to ...
October 13 2020 - 6:30AM
Business Wire
ParTech, Inc. (ParTech), a leading global
provider of point of sale (POS) software and integrated technical
solutions to the restaurant and retail industries, today announced
the addition of Tattle to its Brink POS integration ecosystem.
Tattle is a Customer Experience Improvement (CXI) platform that
uses artificial intelligence (AI) to find the largest opportunities
to improve guest satisfaction.
Earlier this year and due to the pandemic, off-premise ordering
took center stage as restaurant brands adapted to regulations
restricting dine-in capacity. "Our team has always anticipated the
rise in off-premise ordering, which is why we have partnered with
Brink POS for integration in order to ‘Uber-ize’ guest feedback,”
said Alex Beltrani, Tattle Founder and CEO. "With off-premise
revenue accounting for anywhere from 60 to 80% of a restaurant's
overall revenue, the quality of the off-premise guest experience
has now become paramount for operators."
Using transaction data from Brink POS, Tattle’s 50 to 70
question surveys provide restaurants with actionable feedback based
on their guests’ on-demand ordering experience. “Tattle aligns
perfectly with PAR’s mission to help restaurants deliver
unforgettable experiences to keep people coming back,” said Stephen
Lee, Director of Strategic Partnerships at ParTech, Inc.
Tattle enables restaurants to measure off-premise data more
effectively, allowing them to assess their guests’ delivery and
takeout experiences so they can maximize operational improvement
and guest recovery—two key contributors to ROI.
"ParTech and Brink POS have made partnership incredibly
straightforward and simple in order to provide our guest experience
management value whether directly through a Brink POS or digital
ordering transaction. Moreover, they have been a pleasure to work
with throughout the process. We believe their marketplace is
tremendously powerful for restaurants and we wanted to focus on how
we elevate guest satisfaction for our mutual customers,” Beltrani
said.
About Tattle
Tattle is the only Customer Experience Improvement (CXI)
platform built for hospitality that helps restaurants collect
actionable feedback data by interacting with their customers where
they make transactions. Using existing third-party tools and API
integrations, it connects brands with their guests at every touch
point of the customer journey. The company uses its own AI to
recommend the most opportunistic operational area for improvement
at each of its partners' locations to drive the greatest increase
in guest satisfaction possible. Tattle powers the operational
improvement strategy for industry leaders, such as MOD Pizza,
Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.
To learn more, visit get.tattleapp.com.
About PAR Technology Corporation
PAR Technology Corporation through its wholly owned subsidiary
ParTech, Inc., is a customer success-driven, global restaurant and
retail technology company with over 100,000 restaurants in more
than 110 countries using its point of sale hardware and software.
ParTech’s Brink POS integration ecosystem enables quick service,
fast casual, table service, and cloud restaurants to improve their
operational efficiency by combining its cloud-based POS software
with the world’s leading restaurant technology platforms. PAR
Technology Corporation’s stock is traded on the New York Stock
Exchange under the symbol PAR. For more information,
visit www.partech.com or connect with PAR on Facebook or
Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20201013005153/en/
Christopher R. Byrnes 315-743-8376 chris_byrnes@partech.com,
www.partech.com
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